Digital Support Specialist
20 hours ago
We are seeking a skilled Digital Support Technician to join our team at Estio Training Limited. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our digital services.
Your primary responsibility will be to provide technical assistance and support to our users, resolving hardware, software, and network-related issues in a timely and efficient manner.
About the Role- Provide exceptional customer service by responding promptly to user inquiries and resolving technical issues in a professional and courteous manner.
- Install, configure, and maintain digital systems, including hardware and software, to ensure optimal performance and security.
- Collaborate with colleagues to identify and resolve system errors, and implement solutions to prevent future occurrences.
- Analyze user feedback to improve digital services and develop strategies to enhance user experience.
- Maintain accurate records of user interactions, including incident reports and resolution outcomes.
- Bachelor's degree in Computer Science or related field, or equivalent work experience.
- At least 1 year of experience in a technical support role, preferably in a fast-paced environment.
- Excellent communication and interpersonal skills, with ability to interact effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with ability to troubleshoot complex technical issues.
- Basic knowledge of programming languages, including HTML, CSS, and JavaScript.
- Familiarity with version control systems, such as Git.
- Competitive salary: £25,000 - £30,000 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and supportive work environment that encourages collaboration and innovation.
- The chance to work with a leading provider of digital training solutions and contribute to shaping the future of technology education.
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