AEMS Support Specialist

17 hours ago


Wokingham, Wokingham, United Kingdom Advanced Resource Managers Full time
Job Description

We are seeking a skilled Software Engineer to join our team as a Senior Software Engineer. The successful candidate will be responsible for delivering customer support for the business's digital solutions. This includes developing solutions to improve products and resolving customer issues related to software, databases, and IT systems.

The role involves contributing to the product deployment pipeline and ensuring a strong process for quality assurance and automation. As a technical expert, you will offer guidance and support to customers on the AEMS Reliance digital solutions. Key responsibilities include working with customers to gather information, investigate, diagnose, and resolve complex issues.

Responsibilities:
  • Provide software engineering support for incoming tickets across various modules in the product.
  • Research and troubleshoot issues involving all aspects of the solutions, including but not limited to configuration, user interface, network and communication connectivity and performance.
  • Develop fixes and products enhancement in collaboration with other GE Vernova teams.
  • Read and understand complex application software codes and suggest fixes to resolve support issues.
  • Perform regular build deployment activities, orchestrate the deployment process, and guide the application through different environments until it reaches production.

Benefits:
  • Possible salary up to £65 p/h
  • Opportunity to work with advanced technologies
  • Collaborative and dynamic work environment
  • Ongoing professional development


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