Customer Service Liaison

6 days ago

United Kingdom Dawsongroup Full time

Job Summary:

The Service Coordinator plays a pivotal role in providing exceptional customer service and supporting the Office Manager in ensuring all duties are completed accurately and within set timeframes. This position is crucial in meeting department targets and objectives in our fast-paced environment.

Key Responsibilities:

  • Act as the primary point of contact for customers, allocating jobs to engineers or mobile engineers, and ensuring timely communication of estimated arrival times.
  • Update work records, identifying warranty or customer recharge items, and distinguishing jobs requiring future attendance.
  • Ensure customers are informed and up-to-date throughout the process, effectively addressing any complaints.
  • Coordinate parts deliveries to engineers, arrange for collection of unused parts, and perform periodic stock checks to maintain accurate inventory levels.
  • Conduct regular audits of filing systems to ensure rental documentation is complete and customers' insurance documentation is valid and up-to-date.
  • Perform repair estimates on assets returned to the yard without delay, taking photographs of damage and advising customers of costs as soon as possible.
  • Maintain accurate stock levels as per the AS400 Stock system and organize stock replenishment from DGTCS or local suppliers.
  • Obtain order numbers for recharges and pass to accounts for invoicing in a timely manner.
  • Ensure adherence to Health and Safety regulations.
  • Perform other ad-hoc duties as advised by the Operations Manager, including controlling stationary orders and printer stock to meet business needs.

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