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Customer Service

2 months ago

United Kingdom Spring Resourcing Solutions Ltd Full time
We are looking for a Customer Service Representative for a logistics client based in Huddersfield. Whilst experience in logistics isn't essential, it would be a distinct advantage. Full training provided for those from an alternative industry.

There's lots to learn in this role, you'll provide support to customers who have questions or queries with deliveries. This could include correct paperwork, routes, updates, late deliveries, damaged deliveries, hazardous goods and import/export.

Main duties to include:
  • Taking inbound calls from customers
  • Calling customers to update them
  • Giving advice and appropriate vehicles, documents etc
  • Update customers on lost, damaged or late deliveries
  • Keep all systems up to date with correct customer and shipment details
We are looking for:
  • Experience of working in a telephone based customer service role
  • Experience of logistics would be an advantage but not essential
  • Knowledge of import/export or hazardous goods would also be an advantage - not essential as training can be provided
Benefits include:
  • Competitive salary, above market rate
  • Additional bonuses if you sign up for their OOH service
  • GBP500 annual bonus
  • 23 days holiday plus stats
  • Life assurance
  • Private healthcare
If you're interested in this role, apply and submit your CV