Police Enquiry Officer

3 weeks ago


Bude, Cornwall, United Kingdom Dorset Police Full time
Job Title: Police Enquiry Officer

We are seeking a highly skilled and motivated individual to join our team as a Police Enquiry Officer. As a key member of our front office team, you will be responsible for providing an exceptional customer service experience to the public, responding to enquiries, and supporting the efficient processing of reported crimes and incidents.

Key Responsibilities:

  • Provide an initial response to a wide range of enquiries from the public and other agencies, offering advice, information, and guidance on legislation, policing responsibilities, and police complaints.
  • Receive and record information appropriately and accurately, ensuring that all relevant details are captured and documented.
  • Deal supportively and reassuringly with witnesses, victims, and the general public, escalating to other police resources where necessary.

Requirements:

  • Proven customer focus approach and excellent communication skills, including experience of dealing with conflict.
  • Ability to work under challenging and difficult circumstances, with a strong emphasis on teamwork and collaboration.
  • Knowledge of Microsoft Outlook and Word, with the ability to use multiple bespoke IT systems.
  • Full driving licence, unless prevented by reason of disability.

What We Offer:

  • A competitive salary with yearly increments.
  • Access to heavily subsidised gym membership and the Blue Light Card Scheme for discounts and services.
  • Company sick pay and a competitive local government pension scheme.
  • Supportive training and mentoring, including with IT and systems.
  • Access to the Group insurance scheme (via salary sacrifice scheme).

How to Apply:

To apply for this role, please click the 'apply' button below, and you will be taken to a registration page. Please complete this registration form to create an account, and once created, you will be taken to the application.



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