Commercial Operations Coordinator

1 month ago


Bude, Cornwall, United Kingdom ParentPay Group Full time
Job Title: Commercial Operations Administrator

This is a hybrid role based either in Bridgwater or Bude.

Job Summary

We are seeking a highly organized and detail-oriented Commercial Operations Administrator to join our team at ParentPay Group. As a key member of our operations team, you will be responsible for managing the recording of customer contracts and ensuring they are accurate and align to our policies.

Key Responsibilities
  • Act as a trusted advisor to Sales and Finance regarding contract-related enquiries, providing expert advice and solving issues that may arise.
  • Review customer contracts ensuring all terms are accurate and comply with internal policies.
  • Ensure that all customers are invoiced correctly, including data checking and supporting the administration of invoicing.
  • Provide regular reporting on contract and invoicing status.
  • Assist customers with queries regarding their contracts and pre-invoice statements.
  • Process and record customer cancellations accurately.
  • Maintain and cleanse customer records in CRM.
  • Work with various departments to improve contract management and CRM processes.
Requirements
  • 2+ years relevant work experience.
  • Experience in HubSpot or Dynamics CRM preferred.
  • Experience in Binary Stream and/or Business Central preferred.
  • Strong understanding of ParentPay contracts and pricing models.
  • Excellent attention to detail with the ability to spot inconsistencies and errors.
  • Ability to work independently and manage multiple tasks.
  • Strong written, verbal, and interpersonal skills.
  • Excellent organisational skills and an ability to work to deadlines while managing a varied workload.
  • Confidence in the use of IT for business purposes, including proficiency in Microsoft Office, specifically Excel, Word, and Outlook.
  • Pro-active and forward thinking.
  • Demonstrates good numeracy and analytical skills.
About Us

ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals, and securely store their data. Fundamentally, we create time for learning.



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