Commercial Operations Specialist

4 weeks ago


Bude, Cornwall, United Kingdom ParentPay Group Full time
Job Summary

This is a hybrid role based in either Bridgwater or Bude, offering a unique blend of commercial operations and administrative responsibilities. As a Commercial Operations Administrator, you will be responsible for managing customer contracts, ensuring accuracy and compliance with ParentPay policies.

Key Responsibilities
  • Act as a trusted advisor to Sales and Finance, providing expert advice and resolving contract-related issues.
  • Review customer contracts to ensure all terms are accurate and compliant with internal policies.
  • Ensure accurate invoicing, including data checking and administration support.
  • Provide regular reporting on contract and invoicing status.
  • Assist customers with contract queries and pre-invoice statements.
  • Process and record customer cancellations accurately.
  • Maintain and cleanse customer records in CRM.
  • Collaborate with various departments to improve contract management and CRM processes.
Requirements
  • 2+ years of relevant work experience.
  • Experience in HubSpot or Dynamics CRM is preferred.
  • Strong understanding of ParentPay contracts and pricing models.
  • Excellent attention to detail and analytical skills.
  • Ability to work independently and manage multiple tasks.
  • Strong written, verbal, and interpersonal skills.
  • Excellent organisational skills and ability to work to deadlines.
  • Proficiency in Microsoft Office, specifically Excel, Word, and Outlook.

ParentPay Group brings together eleven brands that drive development in EdTech, creating time for learning. As Europe's largest EdTech provider, we help primary and secondary schools streamline cashless payments, improve parent engagement, and securely manage data.



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