Police Enquiry Officer
6 days ago
We are seeking a skilled and dedicated individual to join our team as a Police Enquiry Officer. As a key member of our front office team, you will be the first point of contact for reported crimes and incidents, providing an initial response to a wide range of enquiries from the public and other agencies.
Key Responsibilities- Receive and record information accurately and efficiently
- Provide advice, information, and guidance on legislation, policing responsibilities, and police complaints
- Deal supportively and reassuringly with witnesses, victims, and the general public
- Escalate to other police resources where necessary
- Proven customer focus approach
- Excellent communication skills, including experience of dealing with conflict
- Ability to work under challenging and difficult circumstances
- Effective team working skills
- Knowledge of Microsoft Outlook and Word, with the ability to use multiple bespoke IT systems
- A competitive salary with yearly increments
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part-time workers)
- Access to heavily subsidised gym membership
- Access to the Blue Light Card Scheme for discounts and services
- Company sick pay
- Competitive local government pension scheme
- Job-related equipment, as required
- Free onsite parking at many police sites
- Access to Group insurance scheme (via salary sacrifice scheme)
- Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services
- Development and training opportunities
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