Project Specialist

The Bott Group is a world-leading manufacturer and supplier of workshop equipment, van racking systems and workplace systems. With production facilities in the United Kingdom, Germany and Hungary, and with licensed partners and importers across the globe, bott has a worldwide service network enabling us to respond to local needs. From design and manufacture to supply and installation, bott has a strong reputation for high quality products, service excellence and value for money.

An integral part of our corporate philosophy is meeting customer specifications and project requirements with a meticulous attention to detail and care. In our development departments we are constantly working on new and innovative solutions, focusing on creating better working environments, efficient working and user safety.

Joining our team means you’ll work in a high performing organisation where employees collaborate and strive to make bott the first-choice solutions provider delivering the ultimate experience for our customers and our people.

As our **Workshop Storage Equipment Project Specialist (Interim 14 month contract)**, you will work within the Sales and Customer Service Team and provide a professional service to our customers, by producing accurate drawings and quotations.

**Key Responsibilities**:

- To work as part of the departments quotation team and respond to all inbound requests for quotations.
- To compose written quotations using our inhouse system for both standard and bespoke solutions.
- To use our inhouse design package to issue 2D and 3D drawings where required to support quotations.
- To create follow up activities to ensure that quotations are taken to a win/loss status and record all information in our CRM system.
- To maintain positive relationships with clients.
- To take an active role overseeing project quotations by creating and maintaining relationships with clients and responding to changing requirements as necessary.
- To gain and maintain a high level of technical product knowledge of our workshop storage equipment ranges, attending training where required.
- Maintain customer data within our CRM system.
- To provide industry leading service to our customer base.
- To ensure that all quotations are responded to within our quoted timeframes.
- To provide technical support and advice during the specification stage of the client’s enquiry.
- To ensure that customers are aware of all additional services that would be suitable for their requirements.
- To support the Customer Services Team with daily duties.
- To aid with flexibility and resilience, you may be required to complete additional tasks which reasonably fall within the job role of Workshop Storage Equipment Project Specialist.

**Key competencies**:

- Good attention to detail and be highly organised.
- Personable and able to engage with colleagues, customers and suppliers at all levels.
- An ability to build and manage strong relationships both internally and externally.
- Self-motivated and positive attitude.
- An ability to manage multiple projects with demanding workloads and lead times.
- To be passionate about delivering an exceptional customer service experience.
- Ability to confidently use Microsoft Office.

**Skills**:

- Excellent accuracy and numeracy skills
- Ideally, previous experience within a customer service administration role
- Experience of working within a fast paced environment

**General**:

- Act in a reasonable & compliant manner
- Ensure all processes & polices are adhered to
- Flexible & agile - current company practice is you may be expected to undertake work within other departments to assist with workloads or to provide holiday / sickness cover, as and when required
- Ensure that you maintain a high standard of personal presentation
- bott reserve the right to add or change any of the key responsibilities stated above in line with business requirements
- To own personal development in order to grow skills and value to the business
- To act in a responsible manner and in keeping with the company ethos at all time

Hours of work: 09:00 - 17:00; Monday - Thursday / 09:00 - 16:30 Friday

In return, you will receive:

- Holiday Entitlement: 34 days per annum (including bank holidays)
- Pension Scheme
- On-site Car Parking
- Profit Share Scheme
- Cyclescheme
- Techscheme
- Employee Recognition Scheme

Please note this is a fixed term contract of 14 months to provide maternity leave cover.

Bott Ltd are committed to an equal opportunities culture across all of our company sites and roles. This means we promote diversity and value everyone's differences, and we treat all people equally or similarly and they will not be not disadvantaged by prejudices or bias.

Therefore, our recruitment process means the best person for a job or a promotion is the person who earns that position based on qualifications, skillset, experience and knowledge.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £22,338.0