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Police Enquiry Officer
2 months ago
We are seeking a skilled and dedicated individual to join our team as a Police Enquiry Officer. As a key member of our team, you will be responsible for providing exceptional customer service to the public, responding to enquiries, and supporting victims and witnesses.
Key Responsibilities- Provide initial responses to a wide range of enquiries from the public and other agencies, offering advice, information, and guidance on legislation, policing responsibilities, and police complaints.
- Receive and record information accurately and efficiently.
- Deal supportively and reassuringly with witnesses, victims, and the general public, escalating to other police resources where necessary.
- Proven customer focus approach.
- Excellent communication skills, including experience of dealing with conflict.
- Ability to work under challenging and difficult circumstances.
- Effective team working skills.
- Knowledge of Microsoft Outlook and Word, with the ability to use multiple bespoke IT systems.
- A competitive salary with yearly increments.
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part-time workers).
- Access to heavily subsidised gym membership.
- Access to the Blue Light Card Scheme for discounts and services.
- Company sick pay.
- Competitive local government pension scheme.
- Job-related equipment, as required.
- Free onsite parking at many police sites.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
- Development and training opportunities.
