Head of Customer Experience Transformation

3 weeks ago

Plymouth, Plymouth, United Kingdom Douglas Jackson Full time
Job Description

**Job Title:** Head of Customer Experience Transformation

**Job Summary:** We are seeking an experienced leader to drive the transformation of customer experience across our organization. The successful candidate will lead the development and implementation of strategies to deliver exceptional service to our customers, creating a culture where colleagues are empowered to make the right decisions for customers.

Key Responsibilities:

  • Lead the transformation of customer experience across the organization, ensuring a customer-centric culture is embedded in all aspects of our business.
  • Develop and implement innovative customer journey mapping and data-driven improvements to enhance service delivery and customer satisfaction.
  • Champion a customer-centric culture, empowering teams to deliver top-tier service and ensuring that customer feedback is used to drive positive change.
  • Collaborate across departments to enhance service delivery, resolve issues at the first point of contact, and ensure compliance with regulatory standards.
  • Foster strong relationships with key stakeholders, including customers, colleagues, and external partners.

What We Offer:

  • Competitive salary and excellent benefits package.
  • Hybrid working arrangement, allowing for a balance between office and home working.
  • Relocation package available for the right candidate.
  • Inclusive culture, valuing diversity and committed to equality, offering a supportive environment where everyone can thrive.
  • Wellbeing focus, including an onsite gym, health initiatives, and extensive discounts.

About Us:

We are a leading recruitment agency, dedicated to providing exceptional service to our clients and candidates. Our team is passionate about delivering results-driven solutions that meet the needs of our clients and candidates.

Requirements:

  • Proven experience in customer service leadership, with a track record of delivering high levels of satisfaction in a contact or front-facing environment.
  • Strong understanding of customer service excellence and the ability to use data to drive improvements.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and external partners.
  • Ability to work collaboratively across departments to achieve business objectives.

How to Apply:

Send your CV and a covering letter outlining your interest in the role to [insert contact information].

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    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    About the RoleWe are seeking an experienced leader to join our team as a Head of Customer Experience Transformation at Plymouth Community Homes. As a key member of our Executive Team, you will be responsible for leading the transformation of customer experience across the organisation.Key ResponsibilitiesLead the development and implementation of customer...

  • Head of Customer Experience Transformation

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

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  • Head of Customer Experience Transformation

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time £75,000

    About the RoleWe are seeking an experienced leader to join our team as a Head of Customer Experience Transformation at Plymouth Community Homes. As a key member of our Executive Team, you will be responsible for leading the transformation of customer experience across the organisation.Key ResponsibilitiesLead the development and implementation of customer...

  • Head of Customer Experience Transformation

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    Job DescriptionJob Title: Head of Customer Experience TransformationJob Summary:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to...

  • Head of Customer Experience Transformation

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time £75,000

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time £75,000

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    Job Title: Head of Customer Experience TransformationAbout the Role:We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience Transformation, you will be responsible for leading the development and implementation of strategies to deliver exceptional service to our...

  • Head of Customer Experience Transformation

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

    About the Role:We are seeking an experienced leader to join our team as a Head of Customer Experience Transformation at Plymouth Community Homes. As a key member of our Executive Team, you will be responsible for leading the transformation of customer experience across the organisation.Key Responsibilities:Lead the development and implementation of customer...

  • Head of Customer Experience Transformation

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

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  • Head of Customer Experience Transformation

    3 weeks ago

    Plymouth, Plymouth, United Kingdom Douglas Jackson Full time

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