Field-Based Operations Manager

6 days ago


High Wycombe, Buckinghamshire, United Kingdom Sert Group Full time

Job Title: Gas Service Quality Assurance Leader

The Sert Group is looking for an experienced Service Delivery Manager to lead a team of Service Engineers and Installers. As a key member of our operations team, you will be responsible for ensuring the efficient delivery of CP12 landlord certifications while maintaining high standards of safety and quality.

Responsibilities Include:

  • Leading a team of Service Engineers and Installers to achieve high performance and quality standards.
  • Overseeing the installation process from start to finish, including pre-surveys, project management, and post-completion audits.
  • Ensuring compliance with health and safety policies and gas safety regulations.
  • Conducting safety and quality assurance audits to maintain and improve service delivery standards.
  • Facilitating the onboarding and induction of new engineers and installers.
  • Maintaining positive relationships with clients and internal teams to ensure a seamless service experience.
  • Representing the company at client meetings.

Salary: £46,800 per annum



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