Pet Food Consumer Relations Officer
7 days ago
Pets Choice Limited is a leading pet food manufacturer with over 135 years of industry knowledge. We offer a range of products for pets and wild animals under our brands, including high-quality products that cater to various consumer needs.
About the Job:
We are seeking a skilled Pet Food Consumer Relations Officer to join our team. As a key member of our customer support team, you will be responsible for resolving customer complaints and issues related to our pet food products.
Main Responsibilities:
- Respond to and resolve customer queries and complaints via telephone, email, post, chat, web, review forums, and social channels.
- Deal with and resolve complaints and enquiries for assigned brands or manufacturing sites.
- Demonstrate empathy and understanding when dealing with Suspected Adverse Reactions, Suspected Lack of Expected Efficacy, and Incidents.
Key Requirements:
- FMC Background in consumer relations role.
- Knowledge and experience of CRM systems in a contact centre environment.
- A genuine interest in working with and helping customers.
- Good listening skills to identify and define issues raised by customers.
- Empathy and emotional intelligence.
- Must be fluent in English.
- A flexible, enthusiastic, and committed attitude.
Estimated Salary: $55,000 - $70,000 per annum.
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