Pet Food Consumer Relations Officer

7 days ago


Blackburn, Blackburn with Darwen, United Kingdom Pets Choice Limited Full time

Pets Choice Limited is a leading pet food manufacturer with over 135 years of industry knowledge. We offer a range of products for pets and wild animals under our brands, including high-quality products that cater to various consumer needs.

About the Job:

We are seeking a skilled Pet Food Consumer Relations Officer to join our team. As a key member of our customer support team, you will be responsible for resolving customer complaints and issues related to our pet food products.

Main Responsibilities:

  • Respond to and resolve customer queries and complaints via telephone, email, post, chat, web, review forums, and social channels.
  • Deal with and resolve complaints and enquiries for assigned brands or manufacturing sites.
  • Demonstrate empathy and understanding when dealing with Suspected Adverse Reactions, Suspected Lack of Expected Efficacy, and Incidents.

Key Requirements:

  • FMC Background in consumer relations role.
  • Knowledge and experience of CRM systems in a contact centre environment.
  • A genuine interest in working with and helping customers.
  • Good listening skills to identify and define issues raised by customers.
  • Empathy and emotional intelligence.
  • Must be fluent in English.
  • A flexible, enthusiastic, and committed attitude.

Estimated Salary: $55,000 - $70,000 per annum.



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