Consumer Relations Specialist

1 day ago


Blackburn, Blackburn with Darwen, United Kingdom Pets Choice Limited Full time

Pets Choice Limited is a leading pet food manufacturer with over 135 years of industry knowledge.

We are seeking an experienced Consumer Relations Specialist to join our team. The successful candidate will be responsible for responding to and resolving a wide variety of queries and complaints via telephone, email, post, chat, web, review forums, and social channels.

Estimated salary:$45,000 - $55,000 per annum

Job Description:
  • Main Responsibilities:
  • Respond to and resolve customer inquiries and complaints in a timely and professional manner.
  • Deal with and resolve complaints and enquiries for assigned brands or manufacturing sites.
  • Demonstrate empathy and understanding when dealing with Suspected Adverse Reactions, Suspected Lack of Expected Efficacy, and Incidents.
  • Encourage positive consumer reviews on review and website platforms.
Key Requirements:
  • FMCG background ideally in consumer relations role.
  • Knowledge and experience of CRM systems in a contact centre environment.
  • A genuine interest in working with and helping customers.
  • Good listening skills to identify and define issues raised by customers.
  • Empathy and emotional intelligence.
  • Must be fluent in English.
  • A flexible, enthusiastic, and committed attitude.


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