Customer Support Specialist

2 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Pets Choice Limited Full time

At Pets Choice Limited, we are seeking an experienced Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.

The ideal candidate will have a background in consumer relations and experience working with CRM systems in a contact centre environment. You should also possess excellent communication skills, empathy, and emotional intelligence to effectively resolve customer complaints and issues.

We estimate the salary for this position to be around $45,000 - $60,000 per annum, depending on experience.

Main Responsibilities:

  • Respond to and resolve customer queries and complaints via various channels.
  • Deal with and resolve complaints and enquiries for assigned brands or manufacturing sites.
  • Demonstrate empathy and understanding when dealing with Suspected Adverse Reactions, Suspected Lack of Expected Efficacy, and Incidents.

Key Requirements:

  • FMC Background in consumer relations role.
  • Knowledge and experience of CRM systems in a contact centre environment.
  • A genuine interest in working with and helping customers.
  • Good listening skills to identify and define issues raised by customers.
  • Empathy and emotional intelligence.
  • Must be fluent in English.


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