Technical Support Specialist

2 days ago


Blackburn, Blackburn with Darwen, United Kingdom Owen Daniels Consultancy Full time
Technical Support Specialist

Owen Daniels Consultancy is seeking a highly skilled Technical Support Specialist to provide exceptional technical support and training services to customers and internal teams. This role plays a pivotal part in delivering outstanding customer service and ensuring the success of our control systems that deliver warmth, comfort, and energy efficiency.

The ideal candidate will have experience installing heating control products and systems as a Qualified Electrician. Key responsibilities include providing post-sale technical support, managing complex inquiries, recommending solutions, and leading and managing technical support staff. The successful candidate will also develop and deliver technical training courses for customers, conduct employee training, address skills gaps, and monitor performance improvements through set KPIs. Additionally, they will support the sales team with solutions to drive business growth while staying updated on product knowledge and industry standards.

This full-time position offers a salary dependent on experience, with a generous benefits package including a 7% matched pension, medical cash plan, and 20 days holiday + bank holidays.

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