Technical Support Specialist
1 month ago
We are seeking a highly skilled Technical Support Specialist to join our team at nGeneration, a well-established company that provides technical services and hardware to the retail and hospitality industry.
As a Technical Support Specialist, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
You will conduct daily visits to client locations, providing on-site equipment swap-out services to minimize downtime. Additionally, you will perform setup of Wi-Fi devices and troubleshoot and resolve technical, hardware, or software issues during site visits.
This role requires strong technical skills, excellent communication skills, and the ability to work independently in a fast-paced environment. If you have previous experience in IT Technical Support, Electronic Equipment Installation, Telecoms, or Broadband Engineering, we encourage you to apply.
The successful candidate will receive comprehensive training and support to ensure their success in this role. You will also have access to a brand-new van equipped with the latest technology to aid in your duties.
nGeneration has been supporting the retail and hospitality industry for over 22 years and boasts a state-of-the-art '20,000' sq ft HQ facility in Tipton, in the Midlands, which serves as the central base for all company activities.
In addition to a competitive salary of £27,057 per annum (including on-call supplement), you will enjoy a range of benefits, including:
- A company van and fuel card for convenient transportation
- Comprehensive training opportunities to enhance your skills and knowledge
- An annual performance bonus based on your performance and achievements
- 28 days of annual leave to maintain a healthy work-life balance
If you are passionate about delivering exceptional technical support and have a strong desire to work in a dynamic and supportive team, we would love to hear from you.
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