Technical Support Expert

2 days ago


Blackburn, Blackburn with Darwen, United Kingdom Interface Recruitment UK Full time

About the Role: Interface Recruitment UK seeks a highly skilled Technical Support Expert to join our team. As an ICT Provision Specialist, you will be responsible for providing efficient ICT provision, supporting the Network Manager, and collaborating with departments to recommend cost-effective technology solutions.

Key Responsibilities:

  • Provide technical support and advice for staff, students, governors, and visitors.
  • Develop a help desk system for prioritizing and completing technical requests.
  • Support IT operations and collaborate with the Network Manager on software developments and training.
  • Install software, troubleshoot issues, and perform hardware repairs and maintenance.
  • Manage inventory and lead equipment cleaning audits.
  • Take responsibility for personal professional development and contribute to the school's overall ethos.
  • Develop relationships and communicate with other agencies and professionals.

Requirements:

  • Experience in education management information systems (MIS) and working in an education environment.
  • Previous experience as an ICT technician with knowledge of various systems, networks, and software applications.
  • Hands-on experience with server, router, and network device troubleshooting.
  • Understanding of data protection and security principles.

Benefits and Salary: This role offers a range of benefits, including free lunch and drinks, free parking, pension contribution, generous holiday entitlement, and staff discounts. The salary for this position is £25,000 per annum, based in Blackburn.



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