Customer Care Specialist
2 weeks ago
We are seeking an experienced Customer Care Specialist to join our team at Everi Pty. As a key member of our support team, you will provide exceptional customer service to our supporters, ensuring their experience is engaging, positive, and exceeds their expectations.
The ideal candidate will have 5+ years of experience in customer service or supporter care, with a proven track record in event management. Familiarity with Salesforce CRM and receipting experience is desirable.
Key Responsibilities:
- General Supporter Care (30%):
- Deliver exceptional supporter care, including responding to supporter enquiries, requests, and issues in a friendly, professional, and timely manner.
- Maintain up-to-date and accurate records on Salesforce.
- Provide prompt expression of appreciation to individual supporters.
- Some receipting may be required.
- Supporter Engagement and Supporter Journey (30%):
- Nurture and support relationships with new and existing individual supporters.
- Inspire supporters to retain or upgrade their financial support to Everi Pty.
- Conduct outbound phone calls to supporters as part of our fundraising appeals.
- Assist with fundraising activities and activities to acquire new supporters.
- Coordinate and manage Supporter Surveys.
- Event Coordinator (40%):
- Provide event guidance and administrative support to staff for discovery trips with supporters.
- Coordinate all supporter events (online and F2F) and provide support to some church events.
Estimated Salary: $60,000 - $80,000 per annum.
Requirements:- 5+ years of experience in customer service or supporter care.
- Proven track record in event management (5+ years).
- Familiarity with Salesforce CRM and receipting experience (desirable).
- A commitment to working in alignment with Everi Pty's Christian mission, vision, and values.
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