Service Delivery Specialist
1 day ago
Pets Choice Limited is a leading pet food manufacturer with a proud history spanning over 135 years. Our portfolio of brands offers a wide range of high-quality products for pets and wild animals, catering to diverse consumer needs. As a trusted partner, we provide private label goods, packaging design, fulfilment, and logistics services.
About the RoleWe're seeking a Service Delivery Specialist to join our support operations team. As a key member of our contact centre, you'll be responsible for delivering exceptional customer service and resolving consumer inquiries and complaints efficiently.
Key Responsibilities- Provide advice and support on our associated brand products, ensuring that all issues are resolved to an exceptional standard.
- Respond and resolve a wide variety of queries and complaints via multiple channels, including telephone, email, post, chat, web, review forums, and social media.
- Deal with and resolve complaints and enquiries for assigned brands or manufacturing sites, ensuring all cases and information are recorded into our CRM system.
- Demonstrate empathy and understanding when dealing with Suspected Adverse Reactions (SAR), Suspected Lack of Expected Efficacy (SLEE), and Incidents.
- FMC background, ideally in a consumer relations role.
- Knowledge and experience of CRM systems in a contact centre environment.
- A genuine interest in working with and helping customers.
- Good listening skills to identify and define issues raised by customers.
- Empathy and emotional intelligence.
- Must be fluent in English.
- A flexible, enthusiastic, and committed attitude.
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. In addition, you'll receive a comprehensive benefits package, including a generous holiday allowance and opportunities for professional development.
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