Customer Service Representative

4 weeks ago

Manchester, United Kingdom Kuehne+Nagel Full time

About the Role

Kuehne+Nagel is seeking a motivated and enthusiastic individual to join our Customer Care team in Manchester. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the logistics and freight forwarding industry.

Your Responsibilities

  • Pro-actively advise and consult customers to ensure satisfaction.
  • Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint.
  • Liaise with the operational care centres (OCC's) to ensure they have all the necessary information to be able to execute shipments on our customers' behalf.
  • Escalate issues which cannot be resolved to the Line manager.
  • Ensure compliance with company, industry and legal standards is adhered to across the function.

Requirements

  • The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 – 9 / A*-D including Maths & English.
  • Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and are able to communicate effectively with others.
  • Good planning and organization skills are important and you will need the ability to multitask and be a self-starter.
  • Previous use of Microsoft Outlook and Excel is beneficial.

Apprenticeship Details

  • Apprenticeship Contract: Fixed Term – 2 years
  • Working hours: Monday – Friday, 7.5 hours per day From 08:30 to 17:00
  • Place of work: Full time until performance expectations met & initial training completed. If approved, opportunity to work from home 2 days a week is available.

Recruitment Process

  • Step 1: Applications will be reviewed on a rolling basis.
  • Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Resourcing team.
  • Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team.

Why Choose Kuehne+Nagel?

We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that's not all You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but don't worry – you will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey.

  • Customer Service Apprenticeship

    6 months ago

    Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...

  • Customer Service Representative

    5 months ago

    Manchester, United Kingdom Distinct Consultancy Group Ltd Full time

    **Customer Service Representative - £27,500 + 33 Days Holiday + Flexible Working + Xmas Shutdown + Career Progression Opportunities + Benefits + Market Leading Business!** **The Company** We are working with one of the leading specialist manufacturers of high-specification products used in a variety of engineering sectors. With a long history of...

  • Customer Service Representative

    4 days ago

    Manchester, United Kingdom Focus Group Full time

    Job Title - Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and customer-focused Call Handler to join our team at Focus Group. As a Customer Service Representative, you will be responsible for delivering exceptional service support to our customers. Key Responsibilities:

  • Customer Service Representative

    5 months ago

    Manchester, United Kingdom Touchpoint International Full time

    _**Ready to launch a rewarding career in the dynamic world of Customer Service? Are you at your best in a dynamic, fast-paced environment? If yes, an outstanding opportunity awaits you!**_ At TouchPoint International we're actively on the lookout for passionate individuals to join our team as Customer Service Representatives. We take immense pride in...

  • Customer Service Representative

    6 months ago

    Manchester, United Kingdom Deuce Associates Full time

    **Customer Service Representative | Full Time Position Only** **Manchester** **Full Training Provided** **Graduates & Career-Changers Welcome!!!** A background in customer service and or sales is preferred. However, our client hires on attitude, passion and personality, so previous customer service or sales experience is not paramount! This is a very...

  • Customer Services Representative

    6 months ago

    Manchester, United Kingdom Deuce Associates Full time

    **Customer Services Representative | Full Time Position Only** **Manchester** **Full Training Provided** **Graduates & Career-Changers Welcome!!!** A background in customer service and or sales is preferred. However, we hire on attitude, passion and personality, so previous customer service or sales experience is not paramount! This is a very...

  • Customer Service Representative

    5 months ago

    Manchester, United Kingdom Kent Recruitment Bureau Full time

    Manchester | Work from home | £500-£1000 Permanent | Full-time / Part-time | JBOR35 **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to...

  • Customer Service Representative

    4 weeks ago

    Manchester, United Kingdom Winsearch Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. This includes handling customer inquiries, resolving issues, and providing solutions to meet their needs.Key...

  • Customer Service Representative

    3 weeks ago

    Manchester, United Kingdom World Duty Free - WDF Full time

    Job Title: Customer Service RepresentativeLocation: Manchester AirportAbout the Role:We are seeking a Customer Service Representative to join our team at World Duty Free - WDF. As a Customer Service Representative, you will be responsible for delivering an exceptional customer experience, providing product knowledge, and promoting sales...

  • Customer Service Representative

    6 months ago

    Manchester, United Kingdom Comfort People Solutions Full time

    **Job Summary** Comfort People Solutions is looking for a customer service representative. A CSR will act as a liaison, provide product/services information and resolve any emerging problems that a customer might have with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately...

  • Customer Service Representative

    6 months ago

    Manchester, United Kingdom Comfort People Solutions Full time

    **Job Summary** Comfort People Solutions is looking for a customer service representative. A CSR will act as a liaison, provide product/services information and resolve any emerging problems that a customer might have with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately...

  • Customer Service Representative

    5 months ago

    Manchester, United Kingdom Page Personnel Full time

    A market leading company offering flexibility and progression - Join a talented team to learn and grow within your career! **About Our Client**: We provide innovative solutions and services, earning a strong market reputation. Join our dynamic team and be part of our customer-centric approach within the manufacturing and production industry. - Respond to...

  • Customer Service Representative

    4 weeks ago

    Manchester, United Kingdom MMA Digital Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact centre team, you will be responsible for managing new claims enquiries and providing exceptional customer service to our clients.Key...

  • Customer Service Representative

    2 weeks ago

    Manchester, United Kingdom The Kay Group Ltd Full time

    Welcome to The Kay Group Ltd. We are currently seeking a Customer Service Representative to join our team in a dynamic retail environment.About the PositionThe Customer Service Representative role involves providing exceptional customer service, handling cash and card transactions, and working deliveries and general housekeeping. You will also be responsible...

  • Customer Service Representative

    4 weeks ago

    Manchester, United Kingdom One Manchester Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at One Manchester. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective issue resolution and communication.Key Responsibilities:Resolve customer complaints and issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Manchester, United Kingdom Travelex Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Travelex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing foreign exchange transactions accurately and efficiently, and establishing relationships with...

  • Customer Service Representative

    6 months ago

    Manchester, United Kingdom vape area ltd Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys interacting with people and has...

  • Customer Service Representative

    5 months ago

    Manchester, United Kingdom vape area ltd Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys interacting with people and has...

  • Customer Service Representative

    2 weeks ago

    Manchester, United Kingdom Intrum Full time

    We are looking for a talented Customer Service Representative to join our team at Intrum. As a key member of our customer service team, you will provide exceptional service to our customers, helping them to manage their finances and find solutions to their debt problems.Your primary responsibility will be to handle customer inquiries and concerns in a...

  • Customer Service Representative

    5 months ago

    Manchester, United Kingdom Deuce Associates Full time

    **Customer Service Representative | Full Time Position Only** **Manchester** **Full Training Provided** **Graduates & Career-Changers Welcome!!!** A background in customer service and or sales is preferred. However, our client hires on attitude, passion and personality, so previous customer service or sales experience is not paramount! This is a very...