Customer Service Specialist

3 weeks ago


Northwich, United Kingdom JW Lees Full time
About This Role

We are seeking a skilled and customer-focused individual to join our team as a Bar and Waiting Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

You will work closely with your colleagues to ensure seamless service delivery, supporting each other to achieve our goals and maintain our high standards.

The ideal candidate will have a passion for hospitality and a keen eye for detail, with excellent communication and interpersonal skills. Previous experience in the industry is not essential, but a proactive, supportive, and passionate approach is highly valued.

What You Can Expect

We offer a range of benefits to our team members, including:

  • A 30% discount on food and drink across our pubs and inns for you and friends and family.
  • 50% off food when on shift.
  • Discounted stays in our hotels and inns.
  • A fair share of tips.
  • An annual profit share, ensuring you share in the success of the company.
  • Wellbeing support with our Employee Assistant Programme.
  • Great opportunities to grow in your role and progress your career.
  • Access to JW BenefitHub, giving you access to a huge range of high street and online discounts.

The estimated salary for this role is £18,750 per annum, based on location and industry standards.



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