Customer Experience Specialist

1 day ago


Northwich, Cheshire, United Kingdom Residential Management Group Limited RMG Full time
Job Description: Customer Experience Specialist

Salary: £45,000 - £55,000 per annum

We are seeking an experienced Customer Experience Specialist to join our team at Residential Management Group Limited / RMG. As a Customer Experience Specialist, you will support the Analysis, Delivery, and Implementation of Improvements to our customers' journey within the Customer Experience team.

You will work closely with stakeholders to collect, clarify, and translate business requirements into documentation and conceptual designs. Your analytical skills will enable you to develop and document various business processes, analyse documented processes to identify opportunities for process improvements, and evaluate the impact of process improvements against agreed business KPIs.

The ideal candidate will possess a BA qualification and extensive experience working as a Business Analyst with a high level of accuracy and attention to detail. You will have experience of conducting advanced modelling activities, building Excel data models, using JIRA or another advanced tool for Agile teams, Unified Modelling Language (UML) diagrams for requirements, customer journey mapping, change management, and process change. Strong Excel skills, excellent numeracy, literacy, and IT skills, including the full suite of Microsoft Office applications, are essential.

RMG offers a competitive salary, 25 days holiday plus all Bank Holidays, potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year, free healthcare cashback Plan, sponsorship for study and professional qualifications, pension scheme, and life assurance.

About Us:

RMG is one of the largest and most respected property management companies with a portfolio spanning over 127,000 households across the UK. Every one of our employees has the opportunity to learn, develop, and grow in their chosen career pathway and reach their potential.



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