Technical Support Specialist

4 days ago


Northwich, Cheshire, United Kingdom Ingram Micro Company Full time

Salary: £35,000 - £40,000 per annum

We are seeking a highly motivated Technical Support Specialist to join our team as a 1st Line Support Engineer. As the first point of contact, you will handle technical issues, troubleshoot, and resolve incidents for our clients.

About the Role:

  • Provide first-line technical support, logging and categorizing incidents and service requests.
  • Coordinate with external vendors and third parties for on-site technical support.
  • Provide feedback to improve Service Desk operations and contribute to continuous improvement.

Key Requirements:

  • Experience in a Customer Service/Helpdesk/Service Desk role.
  • Familiarity with Microsoft Office and IT Service Management (ITSM) tools.
  • Knowledge of Cisco networking equipment.
  • Understanding of ITIL frameworks.
  • Excellent communication skills in English, both written and verbal.

Our Benefits:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.

About Us: Comms-care, part of the Ingram Micro Group, is a leading IT Service Provider supporting customers across the UK & Ireland.



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