Customer Experience Manager
4 weeks ago
Location: Hertfordshire
Salary: Up to 32k
We are seeking a highly motivated and customer-focused individual to join our expanding team in Hertfordshire. The role involves providing exceptional customer service and resolving complaints in a timely and efficient manner.
- Deliver a superior customer experience through voice and written communication, with the ability to multitask and switch between different channels in a fast-paced environment.
- Investigate and resolve customer complaints in line with company policy, collaborating with internal departments and resort teams as necessary.
- Analyze complaint trends to provide effective resolutions, communicating sensitively with customers to mitigate potential issues.
- Contribute to the growth and profitability of the company while minimizing reputational risk and compensation claims.
- Identify and analyze complaint patterns through quality assurance research.
- Manage bookings made through various distribution channels and provide exceptional customer service as we expand into the international market.
- Participate in contact deflection projects and develop top tips and website FAQs.
- 5-10 years of experience in travel reservations or customer service (Essential).
- Flexible approach to work.
- Excellent customer service skills.
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Customer Experience Manager
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Customer Experience Advisor
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