Customer Experience Coordinator

7 days ago


Watford, Hertfordshire, United Kingdom Medtronic Full time

Drive Customer Experience Through Technology Innovation

Careers that change lives At Medtronic, you will have a unique opportunity to drive customer experience through technology innovation and contribute to bringing our mission to patients worldwide. Working in Customer Care & Order Operations means being close to our customers and interacting with key stakeholders and functions. In short, this means you will get a chance to discover real possibilities for personal growth within multiple areas and cultures across the globe.

A Day in the Life

  1. Provide day-to-day support in Medtronic's Order-To-Delivery processes, as well as Supply Chain through analytical and operational support.
  2. Provide a professional level of support to the Centre of Expertise and Field Sales team.
  3. Be responsible for handling all incoming calls and emails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership through to resolution.
  4. Contribute to process improvement/standardization (internal/external) and participate or lead projects.
  5. Support Strategic Accounts, delivering a seamless, value-added service.
  6. This role is permanent and based at the Watford office (hybrid working model).

Requirements

  1. Experience in an office environment.
  2. Computer literate.
  3. Good communication skills (telephone and email).
  4. Strong customer relationship building skills.

What We Offer

  1. Flexible working environment.
  2. Annual Incentive Plan % depending on company results.
  3. Pension scheme and group discount on healthcare insurance.
  4. Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab.
  5. Employee Assistance Program and Recognize (our global recognition program).

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.



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