Customer Experience Coordinator
7 days ago
Drive Customer Experience Through Technology Innovation
Careers that change lives At Medtronic, you will have a unique opportunity to drive customer experience through technology innovation and contribute to bringing our mission to patients worldwide. Working in Customer Care & Order Operations means being close to our customers and interacting with key stakeholders and functions. In short, this means you will get a chance to discover real possibilities for personal growth within multiple areas and cultures across the globe.
A Day in the Life
- Provide day-to-day support in Medtronic's Order-To-Delivery processes, as well as Supply Chain through analytical and operational support.
- Provide a professional level of support to the Centre of Expertise and Field Sales team.
- Be responsible for handling all incoming calls and emails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership through to resolution.
- Contribute to process improvement/standardization (internal/external) and participate or lead projects.
- Support Strategic Accounts, delivering a seamless, value-added service.
- This role is permanent and based at the Watford office (hybrid working model).
Requirements
- Experience in an office environment.
- Computer literate.
- Good communication skills (telephone and email).
- Strong customer relationship building skills.
What We Offer
- Flexible working environment.
- Annual Incentive Plan % depending on company results.
- Pension scheme and group discount on healthcare insurance.
- Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab.
- Employee Assistance Program and Recognize (our global recognition program).
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
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