Front of House Operations Manager

2 weeks ago


Birmingham, Birmingham, United Kingdom Venues - Stonegate Group Full time
Team Lead - Customer Experience

In this critical role, you will oversee the day-to-day operations of our front of house team, ensuring that customers receive exceptional service and have an enjoyable experience at our venue.

Responsibilities:
  • Develop and implement strategies to enhance customer satisfaction
  • Mentor and support team members to achieve their full potential
  • Ensure consistent quality and compliance with company standards
About Our Business:

As part of the Stonegate Group, we operate some of the UK's leading venues, including nightclubs, pubs, and bars. We are committed to delivering outstanding customer experiences and fostering a positive work environment for our staff.

Benefits:
  • Access to exclusive rewards programme for team leaders
  • Discounts on food and drink across our managed estate
  • VIP entry to our venues
  • Flexible working options
  • Professional development opportunities
  • Disounted dental insurance
  • WageStream - early access to earned wages
  • Award-winning development programmesRequirements:

You must be 18 or over, have excellent communication skills, and be able to lead by example.

The estimated salary for this role is £27,000 - £32,000 per annum, depending on experience.



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