Concession Store Leader
1 week ago
At GAME, we're passionate about gaming and committed to building the most valuable community for gamers in the UK. As a leading gaming specialist with over 250 stores and an expansive website, we offer expert knowledge on a wide range of games, consoles, accessories, and more.
The ideal candidate will be part of one of the UK's fastest-growing retailers, working closely with the Cluster Manager to achieve success. Reporting to the Store Manager, you'll take ownership of all key areas of responsibility and be accountable for any outcomes. Your strong commercial awareness and ability to analyse reports will enable you to deliver business initiatives with positivity and pace while controlling store operations, customer service, budget control, people, and product.
Key Result Areas and Competencies:
1. Operations: Manage concession operations and ensure delivery to expectation on all KPIs. Plan and prioritise workload to ensure a productive and efficient team, train, and coach the team to best practice using business communication tools to oversee completion of tasks and meet deadlines.
2. Controls: Support with planning store schedules in line with store trading patterns and business expectations. Be accountable for controlling wages in the concession, support with compliance processing of payroll issues, and problem-solve effectively. Guide the team to work within timeframes set by the business and set realistic expectations daily.
3. Sales: Understand business and customer expectations and motivate the team to deliver an excellent customer experience. Understand product features and benefits and train the team to maximise sales opportunities. Execute and actively track against assigned KPI targets and motivate the team to deliver these results.
4. Development: Understand the Fraser Group structure, elevation strategy, and initiatives. Identify internal talent in the team, use development opportunities, and support performance management processes to drive and reward exceptional performance. Be self-driven in own personal development and take on developmental feedback constructively. Create an environment that encourages and rewards performance fairly and equitably.
5. Leadership and Management: Inspire the team and act as a role model. Support the development, coaching, and motivating the team to achieve success, holding them accountable where appropriate. Take responsibility for your store and be accountable for any outcomes. Work closely with the Cluster Manager and contribute to the success of your concession as a whole.
An estimated salary for this position is £35,000-£45,000 per annum, depending on experience. We offer a competitive commission-led bonus scheme, monthly group rewards and recognition, and discounted gym membership.
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