Concession Business Manager

2 weeks ago


Nottingham, Nottingham, United Kingdom Frasers Group Full time
About the Role

As a Concession Business Manager, you will play a pivotal role in driving sales growth and delivering exceptional customer experiences at Frasers Group. Your primary responsibility will be to lead a team of sales assistants and ensure the smooth operation of your store.

Key Accountabilities
  • Business Planning:
  • Develop and implement effective store schedules to meet business objectives.
  • Maintain control over wages and payroll processes.
  • Provide guidance on time management and problem-solving.
Sales Performance Indicators
  • Drive sales growth through excellent customer service and product knowledge.
  • Train staff on product features and benefits to maximise sales opportunities.
  • Understand KPI targets and communicate them clearly to the team.
Personal Development and Team Leadership
  • Support internal talent development and performance management processes.
  • Pursue personal development and take constructive feedback.
  • Create an environment that encourages and rewards high-performance individuals fairly and equitably.
Leadership Style and Expectations
  • Inspire and motivate your team, setting a positive example.
  • Coach and develop your team members.
  • Take ownership of your store's performance and accountability.
  • Collaborate with Cluster Managers for Concession success.
Essential Requirements
  • Management experience in fast-paced retail or leisure environments.
  • Strong track record of developing leadership teams and talented individuals.
  • Ability to positively impact results in sales, payroll, and stock loss.
  • Must be able to work under pressure and meet deadlines.
  • Commitment to achieving high store standards and customer satisfaction.
  • Commercial awareness and analytical skills.
Employee Benefits
  • Reward Commission bonuses across Game Brand.
  • Monthly group recognition and reward scheme.
  • Eligibility for Fearless1000 Incentive Scheme.
  • Access to National Qualification Development Courses.
  • Discounted Gym membership and uniform.
  • 20% Discount across all Fascia's.
  • Salary: £35,000 - £45,000 per annum depending on experience.


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