ICT Technical Support Specialist
4 weeks ago
Join Amazon's Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team as a Technical Support Engineer. This role is part of the Technical Incident Management and Engineering (TIME) team, responsible for providing support to internal fulfillment and transportation network customers.
In this position, you will work closely with hardware engineers, regional support managers, operations leaders, and site-level maintenance teams to maximize the performance of advanced robotics systems. Your key responsibilities will include:
- Developing metrics and tools to proactively monitor system performance, push alerts, and provide daily, weekly, and monthly reports.
- Proactively detecting and resolving issues through the use of monitoring systems and alerts.
- Leading problem management, root cause analysis, and preventative measure ideation.
- Developing command-line and SQL scripts for use by support teams.
Requirements
- BS in Engineering, Computer Science, or related field.
- +1 years of industry experience providing technical customer support.
- +1 years with relational database management systems (MySQL, Oracle, etc.).
- +1 years of industry experience in Technical Incident Management and Engineering.
- Ability to work independently with limited supervision.
- Ability to lead complex technical discussions with various groups.
- Knowledge and/or working experience with networking and product IT.
- Familiarity with AWS or other cloud technologies.
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