Customer Experience Team Leader

14 hours ago


Tewkesbury, Gloucestershire, United Kingdom Travelodge Full time
About the Role

We are seeking a dedicated Customer Experience Team Leader to join our team at Travelodge Tewkesbury. As a key member of our leadership team, you will be responsible for leading, coaching, and motivating our hotel team to deliver exceptional customer experiences.

You will be expected to review customer feedback, identify areas for improvement, and develop targeted action plans to drive sales growth and customer satisfaction.

Key Responsibilities
  • Lead, coach, and motivate the hotel team to achieve excellent customer satisfaction and sales targets.
  • Review customer feedback to identify areas for improvement and develop targeted action plans.
  • Maintain brand standards in food preparation and presentation, if applicable.
  • Ensure rooms and public areas are cleaned to company best practices.
  • Report and oversee any repairs or maintenance required.
About Travelodge

Travelodge is a leading hospitality brand with over 600 hotels across the UK, Spain, and Ireland. We pride ourselves on delivering unbeatable value and quality experiences to our customers.

As a key member of our team, you will have the opportunity to work towards KPIs and scorecard targets to drive sales growth and customer satisfaction.

What We Offer
  • A competitive salary of £26,395 (DOE)
  • Annual bonus up to 13% by achieving KPI targets
  • Flexible and part-time working hours
  • 50% discount on rooms and food and soft drinks
  • Discounts for friends and family with thousands of rooms at £14.99
  • £50 voucher on each work anniversary
  • 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
  • High street retailer and mobile phone discounts
  • Pension scheme totalling 8% (employer contribution 3%)

  • Catering Team Leader

    4 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Compass Group UK & Ireland Full time

    We're passionate about providing exceptional culinary experiences for our clients and customers, and we're seeking a talented Catering Team Leader to join our team at Compass Group UK & Ireland.About the RoleThis is an exciting opportunity to lead a team of chefs and play a key role in delivering high-quality food and excellent customer service to our...


  • Tewkesbury, Gloucestershire, United Kingdom Compass UK & Ireland Full time

    We are looking for a Customer Service Assistant to join our team at Compass UK & Ireland. This is a full-time opportunity, contracted to 35 hours per week.As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. Your main responsibilities will include:Delivering exceptional customer...

  • Hotel Team Leader

    4 days ago


    Tewkesbury, Gloucestershire, United Kingdom Travelodge Hotels Limited Full time

    Job Description:We are seeking a highly motivated and experienced Hotel Team Leader to join our team at Travelodge Hotels Limited. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across all aspects of our hotel operations.In this role, you will lead a team of hospitality professionals in...


  • Tewkesbury, Gloucestershire, United Kingdom Job Board Direct Full time

    We are excited to announce a new opportunity for a Sales Consultant to join our team at Job Board Direct. Based in Ashchurch, this full-time or part-time position offers the chance to work in a fast-growing, independent furniture retailer with a stunning 28,000 sqf showroom.">About Us: Our company is a leading provider of designer furniture and accessories,...


  • Tewkesbury, Gloucestershire, United Kingdom Irecruit4 Careers Full time

    Customer Experience CoordinatorIRecruit4 Careers is a dynamic and innovative company that values exceptional customer service. As a Customer Experience Coordinator, you will play a vital role in ensuring seamless communication with clients. This exciting opportunity involves processing orders from a shared inbox, advising customers of any price discrepancies...


  • Tewkesbury, Gloucestershire, United Kingdom Travelodge Hotels Limited Full time

    About Travelodge Hotels Limited:Travelodge Hotels Limited is a leading hotel chain with over 600 hotels across the UK, Spain, and Ireland. We pride ourselves on delivering exceptional customer experiences, unbeatable value, and a quality stay for all our guests.We are committed to investing in our people, infrastructure, and technology to ensure we remain at...


  • Tewkesbury, Gloucestershire, United Kingdom Workforce Staffing Ltd Full time

    Job Title: CNC Milling Team LeaderThe CNC Milling Team Leader will be responsible for leading a team of skilled machinists in a fast-paced precision engineering environment.Salary: £38,000 - £40,000 per annum, dependent on experienceLocation: Tewkesbury, Central EnglandAbout the RoleWe are seeking a highly skilled and experienced CNC milling team leader to...


  • Tewkesbury, Gloucestershire, United Kingdom Compass Group UK Full time

    We're seeking a talented Hospitality and Customer Experience Associate to join our team at Compass Group UK! As a key member of our team, you'll play a vital role in delivering exceptional customer experiences, maintaining high standards of food quality and safety, and ensuring seamless operations.The successful candidate will have an enthusiastic can-do...

  • Ecologist Team Leader

    4 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Dalcour Maclaren Full time

    About the Role: We are seeking a highly experienced Ecologist to lead our team in delivering high-quality ecological services to our clients.Company Overview: Dalcour Maclaren is a leading environmental consultancy providing innovative solutions to complex ecological challenges. With a strong focus on sustainability and corporate social responsibility, we...


  • Tewkesbury, Gloucestershire, United Kingdom EG Group Full time

    Role: Lead a high-performing team as an Executive Retail Store Leader in our welcoming Starbucks store.">Location: TewkesburyEstimated Salary: £29,500 per annum (full-time/permanent)Bonus Scheme: Quarterly bonus incentive to reward your hard work and dedication.About the Role:We are looking for a passionate and results-driven leader who can motivate and...

  • HGV Team Leader

    3 days ago


    Tewkesbury, Gloucestershire, United Kingdom Cotteswold Dairy Full time

    About Cotteswold DairyEstablished in 1938, Cotteswold Dairy is one of the UK's leading independent dairies. Our company has a strong commitment to supporting local farmers and delivering high-quality products to our customers.The Job DescriptionThis role involves overseeing the transport operations of our haulage department, ensuring efficient coordination...

  • Machining Team Leader

    2 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Rise Technical Recruitment Limited Full time

    Job SummaryThis role involves overseeing the manufacture of Engineered components within our CNC section. As a highly skilled CNC Miller and Turner, you will be responsible for managing a small team, setting/operating/programming of Milling and Turning machines, and providing technical expertise to drive business forward. Our ideal candidate has a strong...


  • Tewkesbury, Gloucestershire, United Kingdom Hays Senior Finance Full time

    About the RoleWe are seeking a skilled Accountant to join our client's accounting team in Tewkesbury, Gloucestershire. The ideal candidate will have experience in a similar position, CIMA/ACCA/ACA qualified or finalist, with strong MS Excel skills and key attention to detail.You will be responsible for fixed asset accounting and maintenance, month-end...


  • Tewkesbury, Gloucestershire, United Kingdom Caterplus Full time

    Elior is seeking a skilled Culinary Experience Manager to join their team in the UK. This role will play a key part in crafting exceptional dining experiences for customers within the care sector.The successful candidate will be responsible for fostering friendships and contributing to our customers' social life, ensuring superb environments are created...


  • Tewkesbury, Gloucestershire, United Kingdom Crooton Full time

    About the Role:Crooton is a company that is driven by quality and life celebration, and we are seeking a skilled Chef to join our culinary team. As a Second Chef, you will be responsible for supporting the Head Chef in managing the kitchen and creating delicious dishes using fresh produce.Your duties will include managing the kitchen in the absence of the...

  • Senior Care Leader

    3 days ago


    Tewkesbury, Gloucestershire, United Kingdom Barchester Healthcare Full time

    Senior Care LeaderWe are seeking a compassionate and dedicated Senior Care Leader to join our team at Barchester Healthcare.About the Role:As a Senior Care Leader, you will be responsible for supervising and leading a team of Care Assistants, ensuring that residents receive personalized care that respects their dignity and preferences.Key...


  • Tewkesbury, Gloucestershire, United Kingdom Barchester Healthcare Full time

    About the JobWe are seeking an exceptional Care Home Deputy Manager to join our team at Barchester Healthcare. This challenging yet rewarding role demands a skilled leader who can inspire and motivate a team to deliver high-quality care. As a key member of our care home management team, you will play a critical role in shaping the resident experience and...


  • Tewkesbury, Gloucestershire, United Kingdom Sellick Partnership Full time

    Senior Planning Lawyer RoleAs a Senior Planning Lawyer at One Legal, you will play a key role in shaping the planning agenda for four councils in Gloucestershire. This position offers an exciting opportunity to work on a diverse range of planning matters, including development management, planning policy, and court challenges. The ideal candidate will be...


  • Tewkesbury, Gloucestershire, United Kingdom Allen & York Ltd Full time

    About the Company">Allen & York Ltd is a leading provider of [industry] services, with a strong reputation for delivering high-quality solutions to our clients. We are proud of our commitment to innovation, excellence, and customer satisfaction.">About the Role">We are seeking an experienced Business Development Executive Leader to join our team. As a key...


  • Tewkesbury, Gloucestershire, United Kingdom Barchester Healthcare Full time

    Job Overview:Senior Care Assistant role at Barchester care home: As a Senior Care Assistant, you will oversee a team of dedicated Care Assistants alongside the Deputy General Manager. You will be responsible for supporting the clinical team in areas such as medication, assessments, care plans or care reviews. This is a challenging yet rewarding role that...