Customer Experience Director
2 weeks ago
Travelodge Hotels Limited is a leading hotel chain with over 600 hotels across the UK, Spain, and Ireland. We pride ourselves on delivering exceptional customer experiences, unbeatable value, and a quality stay for all our guests.
We are committed to investing in our people, infrastructure, and technology to ensure we remain at the forefront of the hospitality industry. Our goal is to create a positive impact on local communities while promoting sustainable practices throughout our operations.
As a Customer Experience Director, you will play a key role in shaping our customer-centric strategy and driving business growth through improved service delivery. You will be responsible for developing and implementing initiatives to enhance guest satisfaction, increase revenue, and build brand loyalty.
Key Responsibilities:
- Develop and implement customer-centric strategies to drive business growth and improve guest satisfaction.
- Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
- Design and implement training programs to upskill hospitality professionals and improve service delivery.
- Monitor and analyze customer feedback to inform business decisions and drive continuous improvement.
What We Offer:
- Competitive salary: £26,395 (DOE).
- Annual bonus up to 13% by achieving KPI targets.
- Flexible and part-time working hours.
- 50% discount on rooms, food, and soft drinks.
- Discounts for friends and family with thousands of rooms at £14.99.
- £50 voucher on each work anniversary.
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years).
- High street retailer and mobile phone discounts.
- Pension scheme totalling 8% (employer contribution 3%).
Requirements:
- Bachelor's degree in Hospitality Management or a related field.
- At least 2 years of experience in a similar role within the hospitality industry.
- Excellent communication skills, both written and verbal.
- Able to work in a fast-paced environment and prioritize tasks effectively.
- Results-driven individual with a passion for delivering exceptional customer experiences.
Salary Estimate: Based on national averages and industry standards, the estimated salary for this position is around £26,395 per annum, depending on qualifications and experience. This figure may vary based on location and performance.
-
Customer Experience Coordinator
7 days ago
Tewkesbury, Gloucestershire, United Kingdom Glos Full timeWe are seeking a highly skilled and experienced individual to fill the role of Customer Experience Coordinator. As a Customer Experience Coordinator, you will be responsible for delivering exceptional customer service to ensure a positive experience for visitors to our facilities. This includes supervising and maintaining safe and efficient facilities...
-
Customer Experience Coordinator
2 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Irecruit4 Careers Full timeCustomer Experience CoordinatorIRecruit4 Careers is a dynamic and innovative company that values exceptional customer service. As a Customer Experience Coordinator, you will play a vital role in ensuring seamless communication with clients. This exciting opportunity involves processing orders from a shared inbox, advising customers of any price discrepancies...
-
Customer Experience Associate
1 week ago
Tewkesbury, Gloucestershire, United Kingdom Compass UK & Ireland Full timeWe are looking for a Customer Service Assistant to join our team at Compass UK & Ireland. This is a full-time opportunity, contracted to 35 hours per week.As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. Your main responsibilities will include:Delivering exceptional customer...
-
Customer Experience Advisor
2 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Job Board Direct Full timeWe are excited to announce a new opportunity for a Sales Consultant to join our team at Job Board Direct. Based in Ashchurch, this full-time or part-time position offers the chance to work in a fast-growing, independent furniture retailer with a stunning 28,000 sqf showroom.">About Us: Our company is a leading provider of designer furniture and accessories,...
-
Customer Experience Advocate
6 days ago
Tewkesbury, Gloucestershire, United Kingdom Recruitment Helpline Ltd Full timeWe are seeking an ambitious and customer-focused individual to fill the role of Customer Service Administrator at Recruitment Helpline Ltd.About the Position:Job DescriptionIn this dynamic role, you will be working closely with our customer service team to deliver outstanding service to our clients. Your primary responsibilities will include:Key...
-
Customer Experience Team Leader
1 week ago
Tewkesbury, Gloucestershire, United Kingdom Travelodge Full timeAbout the RoleWe are seeking a dedicated Customer Experience Team Leader to join our team at Travelodge Tewkesbury. As a key member of our leadership team, you will be responsible for leading, coaching, and motivating our hotel team to deliver exceptional customer experiences.You will be expected to review customer feedback, identify areas for improvement,...
-
Hospitality and Customer Experience Associate
1 month ago
Tewkesbury, Gloucestershire, United Kingdom Compass Group UK Full timeWe're seeking a talented Hospitality and Customer Experience Associate to join our team at Compass Group UK! As a key member of our team, you'll play a vital role in delivering exceptional customer experiences, maintaining high standards of food quality and safety, and ensuring seamless operations.The successful candidate will have an enthusiastic can-do...
-
Restaurant Service Director
2 weeks ago
Tewkesbury, Gloucestershire, United Kingdom C2 Recruitment Full timeRestaurant Management OpportunityRestaurant Service DirectorWe are seeking a highly motivated and experienced Service Director to lead our new store in Tewkesbury to success.Key Details:£33,040 per year plus up to £8k bonusComprehensive benefits packageAbout the PositionThis role demands a charismatic leader with a proven track record of driving sales...
-
Retail Store Director
1 week ago
Tewkesbury, Gloucestershire, United Kingdom Acorns Children's Hospice Full timeLead a team of volunteers as a Retail Store Director for Acorns Children's Hospice in Tewkesbury, creating an exceptional customer experience and achieving set targets.As a key member of our team, you will work 37.5 hours per week, including some weekend shifts.We are proud to be the Charity Retail Association's Outstanding Charity Retailer of the Year...
-
Sales Director Role
2 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Rubix Full timeWe are looking for a highly motivated Sales Director Role to join our team at Rubix, the largest supplier of industrial maintenance, repair and overhaul (MRO) products and services in Europe.The successful candidate will be responsible for driving sales growth, building strong relationships with customers, and providing expert knowledge on Rubix and Matara...
-
Executive Culinary Director
6 days ago
Tewkesbury, Gloucestershire, United Kingdom Compass UK & Ireland Full timeWe are recruiting a skilled Chef to join Compass UK & Ireland on a full-time basis, working 35 hours per week. As an Executive Culinary Director, you will be responsible for preparing and serving high-quality food experiences for our clients and customers. Your role will involve creating exceptional dishes within the market-leading food service company in...
-
Customer Relationship Professional
1 week ago
Tewkesbury, Gloucestershire, United Kingdom Rubix Full timeJob Title: Customer Relationship ProfessionalWe are the leading supplier of industrial maintenance, repair and overhaul (MRO) products and services in Europe.The team consists of 8,500 skilled professionals who offer specialist expertise in specifying, providing and installing an unrivalled scope of industrial parts.Maintara UK Limited is a business within...
-
Food Service Director
4 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Miquill Full timeLead the charge in Miquill's kitchens. As a Food Service Director, you'll be responsible for driving sales through promotions and events, while maintaining a loyal client base. Your creative flair will help drive engagement and customer satisfaction, making our diners' experience second to none.A typical day will see you overseeing catering operations,...
-
Retail Operations Director
2 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Under Armour Full timeAbout the RoleAs a Retail Operations Director at Under Armour, you will be responsible for overseeing the day-to-day operations of our stores. This includes managing inventory, coordinating shipments, and maintaining a clean and organized store environment.Key Responsibilities:Develop and implement strategies to improve store operations and increase...
-
Business Development Director
1 week ago
Tewkesbury, Gloucestershire, United Kingdom Amiosec Full timeJob Title: Business Development DirectorAbout AmiosecWe are a forward-thinking UK technology company with innovation, agility, and cutting-edge technology at its core. We partner closely with UK government customers and commercial providers to deliver research, technology, products, and services in the communications security sector.Note: Due to the nature...
-
Hotel Operations Director
1 week ago
Tewkesbury, Gloucestershire, United Kingdom Hilton Puckrup Hall, Tewkesbury Full timeHilton Puckrup Hall, Tewkesbury is seeking a skilled and dedicated Hotel Operations Director to join our team.The estimated salary for this position is £55,000 - £65,000 per annum, depending on experience.We are looking for someone who can lead by example and inspire our team members to deliver exceptional customer service. The successful candidate will...
-
Resident Quality Experience Director
1 month ago
Tewkesbury, Gloucestershire, United Kingdom Barchester Healthcare Full timeAbout the JobWe are seeking an exceptional Care Home Deputy Manager to join our team at Barchester Healthcare. This challenging yet rewarding role demands a skilled leader who can inspire and motivate a team to deliver high-quality care. As a key member of our care home management team, you will play a critical role in shaping the resident experience and...
-
Culinary Experience Manager
2 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Caterplus Full timeElior is seeking a skilled Culinary Experience Manager to join their team in the UK. This role will play a key part in crafting exceptional dining experiences for customers within the care sector.The successful candidate will be responsible for fostering friendships and contributing to our customers' social life, ensuring superb environments are created...
-
Commercial Director Assistant
4 days ago
Tewkesbury, Gloucestershire, United Kingdom Amiosec Full timeJob SummaryWe are seeking an experienced Commercial Manager to join our team in Tewkesbury. The successful candidate will be responsible for managing commercial support to operational activities, ensuring the financial and commercial interests of the company are optimised.This is a key function within the company, and the successful candidate will have the...
-
Commercial Finance Director
22 hours ago
Tewkesbury, Gloucestershire, United Kingdom Moto Full timeCommercial Finance Director - Energy TransitionWe are seeking a highly skilled Commercial Finance Director - Energy Transition to join our team at Moto. In this role, you will be responsible for supporting the senior team with setting the direction of the power ownership and energy procurement strategy.Key Responsibilities:Ownership of Power and Energy...