Service Coordinator
4 weeks ago
As a Service Planner at Hiab, you will be responsible for providing administrative support to the CSC activities of the Service department. This role involves liaising with customers to provide a consistently high level of customer service and responding to and adapting in a demanding commercial environment.
Main tasks and responsibilities include:
- Responding to customer enquiries for breakdowns and servicing
- Liaising with Depot, ASCs and Central Service team regarding all aspects of on-call or service contracts
- Managing and controlling the maintenance service contract process, schedules and the respective administration or documentation process
- Raising quotes, estimates and invoices for chargeable work
- Assisting in the management of profitability and costs for the depot operations
- Providing technical support where possible
- Adhering to Company processes and procedures
- Observing all safety procedures and instructions and assisting in maintaining a safe working environment
Requirements for the role include:
- GCSE Level
- Demonstrable experience of providing excellent customer service, working in a fast-paced commercial environment in an administrative role
- SAP system knowledge would be preferable but is not essential
- Good I.T. skills
- Excellent written and verbal communication skills
- Confidence and comfort in interfacing with Customer, other departments and stakeholders
- Self-motivation, ability to work under pressure, and operate with minimal supervision
- Team player and flexible with regards to tasks performed
- Adaptability and resilience in a dynamic environment
You will be part of a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
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Ellesmere Port, Cheshire, United Kingdom Hiab Full timeAs a Service Planner at Hiab, you will play a crucial role in providing administrative support to the CSC activities of the Service department. Your primary responsibility will be to liaise with customers to provide a consistently high level of customer service, responding to their enquiries and adapting to their needs in a demanding commercial...
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