Global Service Improvement Manager

2 weeks ago


London, Greater London, United Kingdom TikTok Full time

We are seeking a talented individual to join our Global E-Commerce team as a Service Insights Program Manager.

The successful candidate will be responsible for developing and implementing strategies to improve our service experience. They will work closely with cross-functional teams to analyze data, identify trends and patterns, and develop effective solutions to drive business outcomes.

Key Responsibilities:

  • Develop and implement strategies to improve our service experience
  • Analyze data to identify trends and patterns in our service experience
  • Collaborate with cross-functional teams to drive business outcomes
  • Communicate complex ideas effectively to stakeholders

Requirements:

  • Strong analytical and problem-solving skills
  • Proven ability to collaborate with cross-functional teams
  • Ability to communicate complex ideas effectively
  • Experience working in a fast-paced, dynamic environment

Salary: $130,000 - $160,000 per year, depending on experience

This role offers a unique opportunity to make a significant impact on our customers' experience and contribute to the growth and success of our company.



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