Customer Service Team Lead
1 month ago
At William Hill, we strive to create a welcoming atmosphere for our customers, making them feel at home. As a Customer Service Team Leader in one of our betting shops, you'll play a vital role in maintaining this warm and inviting environment.
We offer continuous training and development opportunities, competitive benefits, and chances to progress within our Career Pathways. Our team leaders are responsible for ensuring exceptional customer experiences, fostering positive relationships, and promoting a safe and enjoyable gaming environment.
The RoleThis is not just a desk-based position; as a Customer Service Team Leader, you'll be actively engaged on the shop floor, interacting with customers and colleagues alike. Your responsibilities will include:
- Leading and motivating a team of Customer Service Representatives to deliver outstanding service
- Cultivating a culture of coaching and development among your team members
- Maintaining high standards of appearance and visual displays to create an engaging store experience
- Building strong relationships with customers and providing top-notch customer service
- Championing safer gambling practices at all times
- Assisting with opening and closing the shop, supported by your team as needed
- Driving sales growth and achieving targets through effective leadership and teamwork
Working Patterns:
- Shops operate between 8am-10pm, Monday to Sunday, with varied opening times
- Shifts are created on a rota basis and may change, including evening and weekend work
To excel in this role, you'll need:
- Be at least 18 years old (compliance requirement)
- Have supervisory experience and excellent people skills
- Demonstrate a positive attitude, professional approach, and dynamic mindset
- possess strong interpersonal and empathy skills to engage with customers from diverse backgrounds
We're committed to supporting our people's growth and well-being. At William Hill, you can expect:
- Competitive Compensation: Incentives for high performance, plus opportunities to earn a quarterly performance bonus
- Training and Development: Comprehensive induction program and ongoing training to enhance your skills
- Career Prospects: Opportunities to progress to senior roles, such as Cluster Operations Manager or Head Office positions
- Holiday Entitlement: 28 days holiday plus an extra paid day off for your birthday
- Pension Plan: Company match up to 4% of pension contributions
- Perks and Discounts: Enjoy discounts in high street shops, cinemas, and holidays
- Travel Card: Access to heavily discounted Zone 1-6 Oyster card for convenient commuting
We estimate the salary range for this position to be approximately £24,000 - £30,000 per annum, depending on location and experience.
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