Administrative Assistant

4 weeks ago


Harrow, United Kingdom London North West University Healthcare NHS Trust Full time

Job Summary

A highly skilled and proactive individual is sought to join the Outpatient team at Northwick Park Hospital within the Urology Department. The successful candidate will be responsible for delivering administrative services, ensuring the day-to-day management of outpatient clinics, and meeting targets.

This role requires excellent communication, organisation, and prioritisation skills, with the ability to work independently and as part of a team. The ideal candidate will be a confident and clear communicator, with excellent computerised data management and verbal reasoning skills.

Main Duties

  • Provide comprehensive clerical support to the Clinical Support Team.
  • Responsibility for data entry and maintenance of database systems.
  • Assist in the organisation of workload management, including word processing, distributing, and filing.
  • Liaise with clinical and admin staff within and outside the department.
  • Contact with patients and other relevant external agencies, including GP's and other external agencies.

About Us

London North West University Healthcare NHS Trust is a leading integrated NHS Trust, serving a diverse population of approximately one million people. Our team of over 8,000 clinical and support staff provide hospital services to the people of Brent, Harrow, and beyond.

We are a university teaching NHS trust, recognised for our important role in training clinicians of the future and bringing the benefits of research to the public.

Job Responsibilities

  • Liaise with staff within and outside the department, including GP's and other external agencies.
  • Responsibility for providing and receiving complex/sensitive information, requiring tact, empathy, and diplomacy.
  • Respond to a high volume of external/internal enquiries via personal, written, and telephone queries.
  • Responsibility for implementing instructions involving liaison with patients, hospitals, GP's, and other agencies in connection to patients and their care.
  • Excellent communication skills are required.

Administrative Responsibilities

  • Extensive use of computer information/paper-based systems.
  • Copy and audio typing if required.
  • Collection, delivery, and tracking of correspondence and health records to patients, referrers, and doctors.
  • General clerical and administrative duties.
  • Day-to-day maintenance of records and filing.
  • Faxing/photocopying, distribution of incoming post/mail.
  • Computer entry of data.
  • Updating of Services patient information leaflets, booklets, etc.
  • To undertake post duties on a daily basis, including delivering and collecting from both internal and external entering details on the data base and informing the relevant clinical or admin team member.
  • Shared responsibility for answering departmental enquiries.
  • Responsibility to maintain good working knowledge of all office procedures.
  • To file, retrieve, and archive patient records.

To view the main responsibilities, please see the attached Job Description and Person Specification.



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