Operational Account Manager

9 hours ago

Hounslow, Greater London, United Kingdom DO & CO Full time
{"h3": "Key Responsibilities"}
  • Build and maintain strong relationships with customers, ensuring their needs are met and exceeded through proactive engagement and effective communication.
  • Understand and deliver against customer contractual obligations, ensuring high levels of customer satisfaction and compliance.
  • Support the development and implementation of account plans, driving business growth and customer loyalty.
  • Act as a key interface between internal functions and customers, driving continuous improvement and innovation.
  • Utilize data to inform business decisions, driving objective-based outcomes and customer-centric solutions.
  • Manage customer audits, ensuring seamless collaboration with internal teams and effective issue resolution.
  • Ensure timely inventory management and communication with customers, driving burn-off and write-off strategies as needed.
  • Investigate and respond to customer complaints and incidents, ensuring timely resolution and service recovery.
  • Collaborate with senior account managers to coordinate trials, capturing action points and driving corrective action plans.
  • Oversee performance data capture, flagging trends to process owners and customer and product directors.
Requirements
  • Strong airline industry experience or relevant industry experience in catering, logistics, retail, hospitality, or operations.
  • Demonstrable account management and customer services experience.
  • Excellent interpersonal skills, with the ability to build strong customer and group company relationships.
  • Strong presentation and team leadership skills, with a passion for delivering exceptional customer service.
  • Basic food safety and hygiene understanding, with the ability to think strategically and commercially.
  • Strong analytical and numeracy skills, with proficiency in Microsoft Excel, Word, and PowerPoint.
  • Process-driven and comfortable with complex data requirements, with developing skills in forward planning and project management.
  • Effective communicator with excellent written and verbal communication skills in English.
What We Offer
  • Competitive salary based on experience.
  • Training and qualifications needed to perform the role, including food safety qualifications.
  • Access to CIPD to expand skills and knowledge.
  • Free on-site staff meals.
  • Pension scheme.
  • Salary reviews in line with personal performance.
  • Opportunity to travel and work at DO & CO events nationally and internationally.
  • Perks through our Refer a Friend Scheme.
  • A business where you can have a real impact, with a culture that values new ideas.
  • The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market.

DO&CO is an equal opportunity employer, committed to diversity and inclusion.

#docolondon

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