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Operational Account Manager

2 months ago


Hounslow, Greater London, United Kingdom DO & CO Full time
About the Role

We are seeking a highly skilled Operational Account Manager to join our team at DO & CO. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring exceptional customer service.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with key clients, understanding their needs and preferences to deliver tailored solutions.
  • Business Development: Identify new business opportunities and develop strategies to drive growth, working closely with internal teams to ensure seamless execution.
  • Account Growth: Analyze customer data to identify trends and areas for improvement, developing and implementing plans to drive account growth and retention.
  • Customer Success: Ensure exceptional customer service, responding promptly to client inquiries and resolving any issues that may arise.
  • Communication: Effectively communicate with clients, internal teams, and stakeholders to ensure alignment and drive business results.
  • Process Improvement: Continuously evaluate and improve processes to ensure efficiency, effectiveness, and customer satisfaction.
Requirements
  • Strong Industry Knowledge: Proven experience in the airline industry or a related field, with a deep understanding of customer needs and preferences.
  • Account Management: Demonstrated ability to build and maintain strong relationships with clients, driving business growth and retention.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with clients, internal teams, and stakeholders.
  • Analytical Skills: Strong analytical skills, with the ability to analyze customer data and identify trends and areas for improvement.
  • Process Improvement: Proven ability to evaluate and improve processes to ensure efficiency, effectiveness, and customer satisfaction.
What We Offer
  • Competitive Salary: A competitive salary based on experience.
  • Training and Development: Opportunities for training and development, including Food Safety Qualifications and access to CIPD.
  • Benefits: A range of benefits, including free on-site staff meals, pension scheme, and salary reviews in line with personal performance.
  • Opportunities for Growth: Opportunities to travel and work at DO & CO events nationally and internationally.