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Operational Account Manager

2 months ago

Hounslow, Greater London, United Kingdom DO & CO Full time
{"title": "Operational Account Manager", "description": "Key Responsibilities

As an Operational Account Manager at DO & CO, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded through proactive engagement and effective communication.

Key Accountabilities

  • Develop and implement account plans to drive business growth and customer satisfaction.
  • Collaborate with internal teams to ensure seamless delivery of services and products.
  • Monitor and analyze customer performance data to identify trends and areas for improvement.
  • Communicate customer feedback and concerns to senior management and implement corrective actions.
  • Ensure timely and effective resolution of customer complaints and issues.

Requirements

  • Strong airline industry experience or relevant industry experience in catering, logistics, retail, hospitality, or operations.
  • Demonstrable account management and customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to think strategically and commercially.
  • Strong analytical and numeracy skills.
  • Proficient IT skills, including Microsoft Excel, Word, and PowerPoint.

What We Offer

  • Competitive salary based on experience.
  • Training and qualifications needed to perform your duty.
  • Access to CIPD to expand your skills and knowledge.
  • Free on-site staff meals.
  • Pension scheme.
  • Salary reviews in line with personal performance.
  • Opportunity to travel and work at DO & CO events nationally and internationally.
", "lang_code": "en-US"}