Lead Receptionist Role

5 days ago


Birmingham, Birmingham, United Kingdom CV-Library Full time

Barnett Waddingham is recruiting a skilled professional to lead their front of house team in Birmingham. As a successful candidate, you will be responsible for providing exceptional customer service, managing day-to-day operations, and supporting the development of receptionists.

You will be the first point of contact for all colleagues and visitors, handling meeting management, reception duties, and administration tasks. The ideal candidate will have experience in client-facing customer services, concierge, or reception roles, with a strong understanding of hosting small business and social events.

Key Responsibilities:

  • Manage reception cover rota and work distribution for absences and out-of-hours events.
  • Ensure seamless delivery of front of house services across all BW Offices.
  • Monitor and maintain security passes, visitor passes, staff passes, and contractor passes.
  • Regularly audit catering firms to review quality standards and value.

Benefits include competitive salary, discretionary bonus, pension scheme, funded training, core benefits, and comprehensive range of voluntary benefits.


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