Global Operations Director

1 month ago


Cambridge, Cambridgeshire, United Kingdom SKG Consulting Full time
Job Description

SKG Consulting is seeking a highly skilled Global Operations Director to lead our IT service delivery team. The successful candidate will be responsible for overseeing the global R&D Discovery IT Operations team, ensuring the best user experience for critical services and enterprise IT systems.

Key Responsibilities:

  • Oversee the global R&D Discovery IT Operations team to ensure stable, consistent, and compliant operations and support.
  • Define policy and practice service management, operations, and continuous service improvement.
  • Collaborate with SaaS vendors to establish a support process that aligns with business expectations and contractual obligations.
  • Manage teams providing global Level 2 and Level 3 support, measuring team and individual performance.

Requirements:

  • BA Degree in computer science, information science, management information systems, business administration, or equivalent experience.
  • Leading and managing onshore and offshore teams.
  • Strong understanding of the overall R&D business process and familiarity with key pre-clinical discovery business functions.
  • Extensive application support experience within the applicable functional business area.


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