Global Operations Director
1 month ago
SKG Consulting is seeking a highly skilled Global Operations Director to lead our IT service delivery team. The successful candidate will be responsible for overseeing the global R&D Discovery IT Operations team, ensuring the best user experience for critical services and enterprise IT systems.
Key Responsibilities:
- Oversee the global R&D Discovery IT Operations team to ensure stable, consistent, and compliant operations and support.
- Define policy and practice service management, operations, and continuous service improvement.
- Collaborate with SaaS vendors to establish a support process that aligns with business expectations and contractual obligations.
- Manage teams providing global Level 2 and Level 3 support, measuring team and individual performance.
Requirements:
- BA Degree in computer science, information science, management information systems, business administration, or equivalent experience.
- Leading and managing onshore and offshore teams.
- Strong understanding of the overall R&D business process and familiarity with key pre-clinical discovery business functions.
- Extensive application support experience within the applicable functional business area.
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