EAP Support Coordinator

3 days ago

London, Greater London, United Kingdom Players Fitness & Performance LLC Full time
Job Purpose

This role plays a vital part in BPP's Professional Qualifications offering, providing administrative support to students and coaching staff. We pride ourselves on delivering an exceptional learner experience, and the Performance Support team is integral to this success.

Reporting into the Performance Support coaches, you will liaise with students regularly to complete scheduling and administrative tasks.

Key Responsibilities
  • Support the on-boarding of new students in collaboration with relevant stakeholders.
  • Maintain and monitor student records, ensuring compliance with ESFA and Ofsted Regulations by keeping key information accurate and up-to-date.
  • Work with the Performance Support team to manage student questions and concerns.
  • Record all contact with students receiving educational support on the appropriate student record.
  • Support the organization and facilitation of progress review meetings between clients, students, and the Performance Support team.
  • Assist in managing the process of students submitting work for review and feedback.
Requirements
  • Proactive and willing to take on tasks.
  • Lateral thinker with a logical approach to tasks and problems.
  • Self-motivated with a 'can-do' attitude.
  • Excellent organizational skills to meet deadlines.
  • Able to prioritize effectively and manage multiple tasks simultaneously.
  • Communicate clearly, concisely, and professionally.
  • Work collaboratively within a team to solve problems, share ideas, and use advice.
  • Strong desire and capability to learn new skills and technologies.
  • Working knowledge of Microsoft Office packages, specifically Outlook, Excel, and Access.
  • Experience working in an office environment with multiple deadlines.
Benefits
  • Comprehensive in-house leadership and management training program.
  • Pension scheme with up to 5% employer matching.
  • Life assurance (4x basic salary).
  • Private medical cover.
  • Healthcare cash plan.
  • Employee assistance program.
  • Will writing service.
  • Income protection.
  • Cycle to work scheme.
  • Give as you earn scheme.
  • BPP rewards scheme.
  • 25 days holiday per year, plus 3 company-nominated days over Christmas and bank holidays.

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