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EAP Clinical Manager
2 months ago
EAP Clinical Manager - A Key Role in Enhancing Wellbeing Services
At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As an EAP Clinical Manager, you'll play a vital role in enhancing our wellbeing services, ensuring that our customers receive the support they need to thrive.
About the Role:
This is a unique opportunity to join our team and make a meaningful impact on the lives of our customers. As an EAP Clinical Manager, you'll be responsible for working with our EAP customers to enhance our onsite and workplace wellbeing services. You'll work closely with our Associate Director and EAP Counsellors to develop and implement comprehensive strategies and operational plans that meet both short- and long-term business objectives.
Key Responsibilities:
- Assist the Associate Director in developing and executing comprehensive strategies and operational plans to meet business objectives.
- Identify opportunities to boost team productivity and find better ways of working, continually seeking ways to improve work quality and apply quality tools and processes as appropriate.
- Provide tailored support to meet diverse customer needs, addressing mental health challenges and promoting psychological wellbeing.
- Collaborate with cross-functional partners to identify solutions to resolve customer and service issues in a timely manner.
- Delegate work and allocate resources to maximize productivity, monitoring progress to ensure schedule, budget, and other requirements are met.
- Generate monthly reports and analyze data to monitor performance and productivity standards of the team.
Requirements:
- Master's degree in clinical or counselling psychology or MSc/MA in Psychotherapy.
- Strong proven post-degree experience in counselling.
- Experience identifying and implementing cultural change, facilitating, and enhancing performance within a cross-functional environment.
- Ability to drive change and influence individuals at all levels of the organization.
- Experience designing and delivering psycho-educational training programs to enhance resilience and coping skills.
Preferred Qualifications:
- Experience working in the trust and safety industry.
- Experience providing support to Content Moderation Industry.
- Strong written and verbal communication skills.
- Strong business acumen and professional presentation.
At UnitedHealth Group, we're committed to creating a diverse and inclusive environment that values and respects all individuals. We believe that everyone deserves the opportunity to live their healthiest life, and we're dedicated to making a positive impact on the communities we serve.
We're an equal opportunities employer and welcome applications from all qualified candidates. If you're passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
