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HR Systems Expert

2 months ago

Farnborough, Hampshire, United Kingdom THE CHARALLE GROUP Full time

Job Summary:

The Charalle Group is seeking a skilled Payroll Software Support Specialist to join our team. As a key member of our support team, you will provide exceptional customer service to our clients, ensuring their payroll systems are managed efficiently and effectively.

Key Responsibilities:

  • Provide first-line support to clients via email and phone, resolving application-related queries and issues within service level agreements.
  • Work collaboratively with internal stakeholders to manage client payroll, ensuring timely, accurate, and secure processing.
  • Utilize our CRM system to record client interactions and maintain accurate records.
  • Raise system bugs and improvement ideas with technical support to enhance our products and services.
  • Participate in knowledge-sharing sessions with peers to maintain a team of system experts.
  • Conduct user acceptance testing for new releases and provide feedback to improve our products.
  • Act as a subject matter expert for feature design and bug fixes, providing valuable insights to our product management team.

Requirements:

  • Previous experience working with applications, preferably in the HR/Payroll sector.
  • Experience with SaaS products and analytical thinking skills.
  • Ability to work under pressure, prioritizing tasks effectively and making sound judgments.
  • Excellent communication skills, both written and verbal, with a focus on building strong relationships with clients and colleagues.
  • Adaptability and willingness to learn, embracing change as our products and services evolve.