Floor Operations Manager

6 days ago

Birmingham, Birmingham, United Kingdom Trigger Opco1 Limited Full time

About Us

At Trigger Opco1 Limited, we're passionate about delivering exceptional experiences for our guests. As a leading provider of indoor clay shooting experiences and cocktail bars, we're committed to creating a unique and thrilling atmosphere that's safe, fun, and accessible for everyone.

Job Summary

We're seeking a highly experienced and dynamic Floor Operations Manager to join our team. As a key member of our leadership team, you'll be responsible for overseeing the daily operations of our floor, ensuring seamless service delivery, and driving excellence in every aspect of our business.

Key Responsibilities

  • Operational Management:
    • Oversee daily floor operations to ensure smooth and efficient service.
    • Implement Trigger Opco1 Limited's standard operating procedures for floor colleagues.
    • Ensure compliance with health, safety, and hygiene regulations.
    • Maintain front-of-house equipment and utensils.
    • Execute the service and game delivery in accordance with Trigger Opco1 Limited's operations playbook.
    • Coordinate with bar and kitchen departments to ensure optimal performance.
  • Our Team Members:
    • Recruit, train, and mentor floor colleagues, fostering a positive work environment.
    • Ensure Trigger Opco1 Limited's performance reviews (IMPACT Chats) are being managed effectively by our policy.
    • Schedule and manage floor colleague shifts to ensure adequate coverage.
    • Promote Trigger Opco1 Limited's Behaviours and effective communication within the front-of-house colleagues.
    • Support colleague development through ongoing training via Trigger Opco1 Limited's Academy.
    • Ensure colleague compliance with company policies and procedures.
  • Guest Experience:
    • Ensure that all food and drinks are served and presented to the highest standard.
    • Relentlessly strive to achieve the continuous Trigger Opco1 Limited's steps of service wheel.
    • Monitor guest feedback and make adjustments in service as needed.
    • Interact with Trigger Opco1 Limited's colleagues to gain feedback and ensure guest satisfaction.
    • Address and resolve any guest complaints or issues promptly and effectively.
    • Maintain a focus on providing exceptional game, food & beverage experiences for all guests.
    • Ensure the venue and atmosphere are always at the very highest standard.
  • Financial Management:
    • Support the management of departmental budgets, including labour and F&B and consumable costs.
    • Monitor and control inventory, minimising waste and managing stock levels.
    • Analyse financial reports to identify areas for cost savings and efficiency improvements.
    • Ensure adherence to budgetary constraints and financial targets.
    • Implement cost control measures without compromising on quality.
  • Marketing and Promotion:
    • Collaborate with the marketing team and participate in marketing initiatives to increase the visibility and reputation of Trigger Opco1 Limited.
    • Support the execution of Trigger Opco1 Limited's 3 key seasons, Sunshine Months, Moonlight Months and Festive Period.
    • Act as a brand ambassador, maintaining the Trigger Opco1 Limited's Game, Service and F&B reputation.
  • Administrative Duties:
    • Ensure compliance with all legal and regulatory requirements.
    • Prepare and submit required reports promptly.
    • Manage floor documentation, including recipes, training materials, and safety procedures.
    • Oversee front-of-house safety and hygiene audits.
    • Support working with local suppliers in line with our F&B Strategy.

Requirements

  • Mental Health First Aid (not essential).
  • WSET Level 2 (not essential).
  • Fire Warden (not essential).
  • First Aid (not essential).
  • New Opening Experience (not essential).
  • Food Hygiene Level 3.
  • Health and Safety Level 3.
  • 3 years of experience in a similar very high volume pre-booked business position is desirable.
  • Always looking for opportunities to improve your knowledge and abilities.
  • Passionate about hospitality and creating amazing experiences.
  • A keen eye for detail with excellent written and verbal communication skills.
  • Ability to build lasting relationships with colleagues and clients.
  • Honest with strong moral principles.
  • Take initiative, solve problems calmly, and work well under pressure.
  • Be a mentor, a proven high-performing people manager with a track record of developing talent.

What We Offer

We value our colleagues greatly and want everyone to feel rewarded.

Our great benefits include:

  • Competitive Salary: A base salary of £34,000 with on target earnings of £43,000 which is made up from an on target performance related bonus plus Tronc service charge.
  • Holiday: 32 working days holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
  • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
  • Paid Breaks: We value your time and ensure you're compensated for your breaks.
  • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
  • Career Growth: Advance your career with Trigger Opco1 Limited's Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Trigger Opco1 Limited.
  • Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
  • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
  • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
  • Volunteer Day: A paid day off annually to give back to your local community.
  • Birthday Gift: Choose a special gift to celebrate your birthday.
  • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
  • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
  • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
  • Meals Provided: Free meals for colleagues working operational shifts.

We're excited to offer this opportunity to join our team and contribute to our continued success. If you're passionate about delivering exceptional experiences and have the skills and experience to match, we'd love to hear from you.

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