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Floor Manager

2 months ago

Birmingham, Birmingham, United Kingdom The Grand Hotel, Birmingham Full time
About The Grand Hotel, Birmingham

We are seeking a highly skilled and experienced Floor Manager to join our team at The Grand Hotel, Birmingham. As a key member of our Madeleine Bar team, you will be responsible for delivering exceptional guest experiences and leading by example to elevate the service provided.

Key Responsibilities
  • Guest Experience
    • Maintain the highest standard of guest experience during busy service periods, ensuring every detail of the guest's journey is delivered with personality and care.
  • Team Leadership
    • Manage, develop and motivate the team to deliver a consistent high standard by leading from the front with confidence; remaining dynamic and positive at all times.
  • Operational Efficiency
    • Aid management in directing and coordinating the activities of the Madeleine Lounge to ensure the team is efficient and the operations run smoothly in order to produce excellent feedback and guest satisfaction.
  • Quality and Standards
    • Work alongside kitchen and bar staff to ensure quality of food and drinks remains at its highest standard.
  • Brand Representation
    • Maintain brand standards whilst being responsive to guest's individual needs and requests.
Ideal Candidate
  • Leadership Skills
    • Strong leadership skills, as demonstrated in a similar role in a restaurant setting.
  • Interpersonal Skills
    • Warm and genuine nature, someone who can make people feel at ease.
  • Communication Skills
    • To be able to confidently, clearly and politely pass information to all guests.
  • Attitude and Flexibility
    • Promote a positive attitude and display the ability to 'make things happen' to achieve or exceed anticipated results.
  • Customer Service Orientation
    • Highly customer-service oriented.
  • Flexibility
    • Fully flexible in their approach to work and able to work shift patterns through weekdays and weekends.