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Floor Operations Manager

2 months ago

Birmingham, Birmingham, United Kingdom Clays Birmingham Full time
Job Description

**Job Title:** Business Operations Manager

**Job Summary:** We are seeking a highly skilled Business Operations Manager to join our team at Clays Birmingham. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our venue, ensuring seamless execution of events and providing exceptional customer experiences.

Key Responsibilities:
  • **Operational Management:**
    • Ensure compliance with health, safety, and hygiene regulations.
    • Execute the service and game delivery in accordance with Clays operations playbook.
    • Coordinate with bar and kitchen departments to ensure optimal performance.
    • Ensure Clays performance reviews (IMPACT Chats) are being managed effectively by our policy.
    • Schedule and manage floor colleague shifts to ensure adequate coverage.
    • Support colleague development through ongoing training via Clayers Academy.
    • Ensure colleague compliance with company policies and procedures.
    • Ensure that all food and drinks are served and presented to the highest standard.
    • Address and resolve any guest complaints or issues promptly and effectively.
    • Maintain a focus on providing exceptional game, food & beverage experiences for all guests.
  • **Financial Management:**
    • Support the management of departmental budgets, including labour and F&B and consumable costs.
    • Monitor and control inventory, minimising waste and managing stock levels.
    • Analyse financial reports to identify areas for cost savings and efficiency improvements.
    • Ensure adherence to budgetary constraints and financial targets.
    • Implement cost control measures without compromising on quality.
  • **Marketing and Promotion:**
    • Support the execution of Clays 3 key seasons, Sunshine Months, Moonlight Months and Festive Period.
    • Act as a brand ambassador, maintaining the Clays Game, Service and F&B reputation.
    • Ensure compliance with all legal and regulatory requirements.
    • Manage floor documentation, including recipes, training materials, and safety procedures.
    • Oversee front-of-house safety and hygiene audits.
    • Support working with local suppliers in line with our F&B Strategy.
Requirements:
  • Proven experience in a fast-paced high-volume food and beverage environment.
  • Previous experience in operational management, preferably in a similar industry.
  • Strong leadership and people management skills.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • WSET Level 2 (not essential).
  • Fire Warden (not essential).
  • Food Hygiene Level 3.
  • Health and Safety Level 3.
Benefits:
  • Competitive salary: £34,000 with on-target earnings of £43,000.
  • 32 working days' holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
  • Colleague discounts: 50% off during off-peak periods and 25% during peak periods for you, your friends, and family.
  • Paid breaks: We value your time and ensure you're compensated for your breaks.
  • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
  • Career growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business.
  • Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
  • Parental leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
  • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
  • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
  • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
  • Meals Provided: Free meals for colleagues working operational shifts.