Floor Manager

3 days ago


Birmingham, Birmingham, United Kingdom Birmingham Hopsice Full time

Job Summary:

The Birmingham Hospice is seeking a highly skilled and experienced Floor Manager to join our team at Reloved Brum Charity Shop in Harborne, Birmingham. As a key member of our retail operations team, you will be responsible for the day-to-day management of the shop floor, ensuring that our customers receive the highest level of service and that our sales targets are met.

Key Responsibilities:

  • Manage and supervise shop staff and volunteers, providing coaching and guidance to ensure excellent customer service and sales performance.
  • Oversee visual merchandising, stock rotation, and health and safety procedures to maintain a high-quality shopping environment.
  • Drive sales growth by implementing effective sales strategies and promoting our products to customers.
  • Ensure that all monies are recorded, secure, and banked, and that opening and closing procedures are followed.
  • Develop and maintain strong relationships with customers, colleagues, and stakeholders to promote a positive and supportive work environment.

Requirements:

  • Significant retail experience, including management and supervision.
  • Excellent customer service skills and ability to handle complaints and difficult situations.
  • Strong organizational and communication skills, with the ability to work effectively in a team.
  • A good standard of education and relevant qualifications.

About Us:

The Birmingham Hospice is a leading charity retailer, dedicated to providing care and support to local people living with a terminal diagnosis and their families. Our charity shops play a vital role in raising funds for our services, and we are committed to providing excellent customer service and promoting our products to customers.



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