Patient Services Team Lead
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Patient Services Supervisor to join our team at Eastgate Medical Group. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of our patient services, including the care navigation team.
Key Responsibilities
- Manage the care navigation team, providing leadership and guidance to ensure the delivery of high-quality patient services.
- Develop and implement team protocols, prioritizing task delegation and identifying task champions.
- Ensure effective communication on a day-to-day basis, managing the GP and nurse appointment system.
- Deal with minor patient complaints and grumbles, maintaining a suggestions box and comments book.
- Produce staff rotas, managing annual leave and cover arrangements.
- Ensure Practice policies and procedures are embraced and fully implemented, including health and safety, information governance, and equality and diversity.
About Us
Eastgate Medical Group is a forward-thinking organization, striving to provide high-quality patient care. We are a GP Practice with a main site in Hornsea and a branch site in Aldbrough, and Hastings Medical Centre in Hull. As part of Symphonie Ltd PCN in Hull, and Yorkshire Coast and Wolds PCN in the East Riding, we are committed to delivering excellent patient services.
Person Specification
- Business administration, NVQ level 3 or equivalent experience.
- Customer care.
- Data Protection Act.
Desirable Skills and Experience
- Experience of clinical software EMIS Web/SystmOne/Vision.
- Working in a patient or customer-facing role.
Behaviours
- Self-motivated, with an ability to adapt to and implement change.
- Work collaboratively to ensure the smooth delivery of services.
- Effectively implement and adhere to organisational policies and protocols, ensuring compliance and consistency across the team.
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