Front Desk Team Lead

1 week ago


Hull, Kingston upon Hull, United Kingdom City Health Care Partnership CIC Full time
Lead the Front Desk

City Health Care Partnership CIC is seeking a motivated and caring Front Desk Team Lead to join their team. As a key member of the Primary Care Service Care Navigation Team, this individual will be responsible for providing exceptional customer care services to patients and visitors.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. They will also possess leadership skills and be able to motivate and support a team of reception staff.

This role offers an exciting opportunity to work in a dynamic and supportive team environment. The successful candidate will have the chance to make a real difference in the lives of patients and colleagues alike.

About the Role:

  • Provide high-quality customer care services to patients and visitors
  • Lead and motivate a team of reception staff
  • Develop and implement processes to improve service delivery
  • Collaborate with other teams to ensure seamless service delivery

Requirements:

  • Level 3 in Business Administration or Customer Service or equivalent knowledge and experience
  • Word processing to RSA 2 standard of European Computer Driving Licence (ECDL) or able to demonstrate appropriate level of skill
  • Supervisory/Management Qualification desirable

Working at City Health Care Partnership CIC:

We are passionate about people and care deeply about delivering high-quality healthcare services. Our team members are our greatest asset, and we strive to create a supportive and inclusive work environment that allows everyone to thrive.

As a Front Desk Team Lead, you will be part of a dedicated team that is committed to making a positive impact on the lives of patients and colleagues. You will have the opportunity to develop your skills and expertise, working alongside experienced professionals who are passionate about delivering exceptional patient care.

Compensation: £25,000 - £30,000 per annum depending on experience.



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